[jawsscripts] Re: Phone displays
- From: "Cohn, Jonathan C [IT]" <Jonathan.C.Cohn@xxxxxxxxxx>
- To: "jawsscripts@xxxxxxxxxxxxx" <jawsscripts@xxxxxxxxxxxxx>
- Date: Tue, 15 Apr 2008 10:26:50 -0500
You might also want to investigate 'CTI' this is a way to have the phone
system enter this information into the form directly. I have been at a couple
of companies that talked about using this type of tool, but I have never seen
an implemented system in operation.
Jon
Jonathan Cohn
Application Developer
Sprint
-----Original Message-----
From: jawsscripts-bounce@xxxxxxxxxxxxx
[mailto:jawsscripts-bounce@xxxxxxxxxxxxx] On Behalf Of John Robichaud
Sent: Monday, April 14, 2008 5:59 PM
To: jawsscripts@xxxxxxxxxxxxx
Subject: [jawsscripts] Re: Phone displays
Martin,
There is a company in Newfoundland called Compusult that can provide a
solution (although costly) to the Meridian display problem. They've done
this for us at a local hotel's pbx office by creating a speech interface
called TeleTalk. Their web site is:
http://www.hear-it.com/html/teletalk.html
Nortel's solution is even more costly.
John Robichaud
-----Original Message-----
From: jawsscripts-bounce@xxxxxxxxxxxxx
[mailto:jawsscripts-bounce@xxxxxxxxxxxxx] On Behalf Of Martin Berrisford
Sent: Monday, April 14, 2008 4:55 PM
To: jawsscripts@xxxxxxxxxxxxx
Subject: [jawsscripts] Phone displays
Hi folks,
I was evaluating a piece of software at a inbound call centre for a
potential employment situation and came across a rather nasty stumbling
block. The software is fine, very little will need to be done to make it
accessible. The problem occurs right away, the user is expected to log the
number off of the phone's display as well as some code that appears there.
Without that info the software can't go any further.
It is an older Meridian phone system with no software component in the loop.
We plan on contacting the phone's manufacturer (Nortel) but I thought
someone here might have run into this dilemna in the past.
Martin Berrisford
Frontier Computing
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