[jaws-uk] Re: reporting errors to Freedom Scientific
- From: Tristram Llewellyn <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
- To: "'jaws-uk@xxxxxxxxxxxxx'" <jaws-uk@xxxxxxxxxxxxx>
- Date: Fri, 22 Oct 2010 08:17:43 +0000
Freedom Scientific do not usually issue confirmation or necessarily get back to
user's who report errors with the JAWS 12 or other betas unless they
specifically require more information. They look for frequency and pattern of
faults from multiple users go gain some understanding of the problem. Not
everything that is reported to them can be fixed by the release date.
BTW JAWS 12 has been released. More info here:
http://www.freedomscientific.com/downloads/jaws/JAWS-whats-new.asp
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England and
Wales, with company number 1408275.
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
VAT Number - GB 860 2121 66.
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Tom Reid
Sent: 22 October 2010 09:08
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: reporting errors to Freedom Scientific
Hi Jim,
to join the rant, have sent a couple of error reps to F S about jaws 12, beta,
not focussing properly in some I E pages and saying blanks when reviewing in
word 2003 when there are characters present. Guess what, no apparent action.
Got one sma left and after that, ...
Tom
________________________________
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of the gamages
Sent: 22 October 2010 08:43
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] reporting errors to Freedom Scientific
Hello
I have sent error reports to F S regarding the excessive verbosity when using a
table of contents containing hyperlinks in Word 2003, [although it performs
the same in all versions of Word, this is a Jaws 11 issue, [Sight and Sound
have verified this], I have also sent an error report regarding Wordpad in
Windows seven where Jaws 11 makes a mess of reading out the dialogue in the
ribbons, it reads information for the previous button rather than the current
button when tabbing through the lower ribbon.
I sent these reports about a week ago and have heard nothing, I should get some
confirmation according to what F S say, has anyone sent these error reports
before, if so what was the response?
The problem with the T O C was not present in previous versions of Jaws and is
not so in version 12. Are we expected to update to Jaws 12 to resolve an issue
in the current version which was not present in previous versions? If we buy a
washing machine and find the spin not working, are we expected to wait for the
next model to come out and buy that to resolve the issue, I don't think so.
Come on F S, get your act together.
Any comments welcome but information of how long it takes FS to respond to
error messages is more relevant.
Jim.
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