[jaws-uk] Re: reporting errors to Freedom Scientific
- From: "the gamages" <james.gamage@xxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Fri, 22 Oct 2010 12:01:00 +0100
Hello,
I am not talking about the Jaws 12 beta, it's the current version 11 that
has the problems, you very kindly tried it out for me at Sight and Sound and
confirmed the fault with T O C in Word. The fact that it worked alright in
previous versions of Jaws and does so in the version 12 beta makes me feel
that it could easily be fixed. The problem with wordpad in windows seven is
another matter. The sad thing is that the problem doesn't happen in NVD A
the free screen reader.
I also find Jaws 11 a bit resorce hungry for Windows XP, it slows things
down in some circumstances, on a suggestion from S and S I installed Jaws 10
on this system and it works better.
I don't want to get on the band wagon of Jaws bashing, generally speaking I
find Jaws a very comprehensive and adaptable product, but the little things
are those which tend to irritate, so they should be fixed, especially if
they worked in previous versions.
Thanks to those who replied.
Jim.
_____
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Tristram Llewellyn
Sent: 22 October 2010 09:18
To: 'jaws-uk@xxxxxxxxxxxxx'
Subject: [jaws-uk] Re: reporting errors to Freedom Scientific
Freedom Scientific do not usually issue confirmation or necessarily get back
to user's who report errors with the JAWS 12 or other betas unless they
specifically require more information. They look for frequency and pattern
of faults from multiple users go gain some understanding of the problem.
Not everything that is reported to them can be fixed by the release date.
BTW JAWS 12 has been released. More info here:
http://www.freedomscientific.com/downloads/jaws/JAWS-whats-new.asp
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England and
Wales, with company number 1408275.
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
VAT Number - GB 860 2121 66.
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Tom Reid
Sent: 22 October 2010 09:08
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: reporting errors to Freedom Scientific
Hi Jim,
to join the rant, have sent a couple of error reps to F S about jaws 12,
beta, not focussing properly in some I E pages and saying blanks when
reviewing in word 2003 when there are characters present. Guess what, no
apparent action.
Got one sma left and after that, ...
Tom
_____
From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of the gamages
Sent: 22 October 2010 08:43
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] reporting errors to Freedom Scientific
Hello
I have sent error reports to F S regarding the excessive verbosity when
using a table of contents containing hyperlinks in Word 2003, [although it
performs the same in all versions of Word, this is a Jaws 11 issue, [Sight
and Sound have verified this], I have also sent an error report regarding
Wordpad in Windows seven where Jaws 11 makes a mess of reading out the
dialogue in the ribbons, it reads information for the previous button rather
than the current button when tabbing through the lower ribbon.
I sent these reports about a week ago and have heard nothing, I should get
some confirmation according to what F S say, has anyone sent these error
reports before, if so what was the response?
The problem with the T O C was not present in previous versions of Jaws and
is not so in version 12. Are we expected to update to Jaws 12 to resolve an
issue in the current version which was not present in previous versions? If
we buy a washing machine and find the spin not working, are we expected to
wait for the next model to come out and buy that to resolve the issue, I
don't think so. Come on F S, get your act together.
Any comments welcome but information of how long it takes FS to respond to
error messages is more relevant.
Jim.
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