[jaws-uk] Re: reporting errors to Freedom Scientific
- From: "Jonathan Horniblow (Talking Newspaper Services)" <jonathan@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: jaws-uk@xxxxxxxxxxxxx
- Date: Fri, 22 Oct 2010 09:12:35 +0100
I also had zero help from them - 2 emails, 1 phone call, 3 months, 0 responses.
However, someone from Sight & Sound Technology saw my plight on
another list, and as a UK agent did try very hard to get in touch with
FS.
It took them several weeks too - all credit to them, they did finally
manage a response.
Might be worth a shot?
On 22 October 2010 09:08, Tom Reid <tom.reid2@xxxxxxxxxxxxxx> wrote:
> Hi Jim,
>
> to join the rant, have sent a couple of error reps to F S about jaws 12,
> beta, not focussing properly in some I E pages and saying blanks when
> reviewing in word 2003 when there are characters present. Guess what, no
> apparent action.
>
> Got one sma left and after that, ...
>
> Tom
>
>
> ________________________________
> From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
> Behalf Of the gamages
> Sent: 22 October 2010 08:43
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] reporting errors to Freedom Scientific
>
> Hello
>
> I have sent error reports to F S regarding the excessive verbosity when
> using a table of contents containing hyperlinks in Word 2003, [although it
> performs the same in all versions of Word, this is a Jaws 11 issue, [Sight
> and Sound have verified this], I have also sent an error report regarding
> Wordpad in Windows seven where Jaws 11 makes a mess of reading out the
> dialogue in the ribbons, it reads information for the previous button rather
> than the current button when tabbing through the lower ribbon.
>
> I sent these reports about a week ago and have heard nothing, I should get
> some confirmation according to what F S say, has anyone sent these error
> reports before, if so what was the response?
>
> The problem with the T O C was not present in previous versions of Jaws and
> is not so in version 12. Are we expected to update to Jaws 12 to resolve an
> issue in the current version which was not present in previous versions? If
> we buy a washing machine and find the spin not working, are we expected to
> wait for the next model to come out and buy that to resolve the issue, I
> don’t think so. Come on F S, get your act together.
>
> Any comments welcome but information of how long it takes FS to respond to
> error messages is more relevant.
>
>
>
> Jim.
>
>
>
>
>
>
>
>
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