[jaws-uk] Re: Problems with the new Halifax on-line banking security
- From: "Jim Williams" <jwbr33694@xxxxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Fri, 3 Sep 2010 18:08:04 +0100
Keith,
You state that Will at S &S says that the combo boxes on the
Halifax site are incorrectly labelled. Have you pointed
this out to Halifax?
Jim Williams
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx
[mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Keith
Sent: 03 September 2010 14:31
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Problems with the new Halifax on-line
banking security
Hello,
Thanks for your reply.
Well, I had a word with S&S this morning, and Will suggested
that after
tabbing to the second combo box, I used either Enter or
Alt+Down Arrow to
open it, and repeat that step for box 3.
Also to make sure the PC cursor was active once the combo
box was opened.
And, believe it or not, I am now able to gain access to my
Halifax account.
I wouldn't have thought either of the steps would have been
necessary, but,
well, if it works, I am pleased.
Will also said the combo boxes are incorrectly labelled by
Halifax, so I
just ignore what Jaws says, and enter the correct character
in the correct
box.
With best wishes,
Keith
-----Original Message-----
From: jaws-uk-bounce@xxxxxxxxxxxxx
[mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On
Behalf Of Ismail
Sent: 03 September 2010 14:20
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Re: Problems with the new Halifax on-line
banking
security
Hi,
I have had this problem in the past there was no cure for
it. What solved it
was the bank in question upgrading the website.
My way of getting around it was to make a mental note of the
digits and
start from the first combo box ignoring what jaws was
reading.
HTH.
Ismail.
----- Original Message -----
From: "Keith" <k.clyde@xxxxxxxxxxxx>
To: <jaws-uk@xxxxxxxxxxxxx>
Sent: Thursday, September 02, 2010 8:36 PM
Subject: [jaws-uk] Re: Problems with the new Halifax on-line
banking
security
> Hi again, Brian,
>
> I've followed your steps, but I'm afraid I'm getting the
same result.
>
> Yes, I can read, and memorise, the three digits, but then,
when I move
> down
> to the combo box, and Jaws tells me "Combo box, 1 of 37",
I then press
> Enter, and Jaws, as before, actually speaks the character
that is to be
> inserted in box 3, although box 1 is highlighted.
>
> I'm sure it's here that the problem lies.
>
> I am wondering if this is a Jaws 11 focus problem. I
experience a lot
> of problems with Jaws losing focus.
>
> If it is a focus problem, then I really don't know what to
do.
>
> Again, my wife was able to click on the required digits
and gain
> instant access.
>
> If you have any further suggestions, I would be really
appreciative.
>
> Thank you.
>
> With best wishes,
>
> Keith
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx
> [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
> On
> Behalf Of Brian Hartgen
> Sent: 02 September 2010 19:40
> To: jaws-uk@xxxxxxxxxxxxx
> Subject: [jaws-uk] Re: Problems with the new Halifax
on-line banking
> security
>
>
> Hi Keith
>
> What I do is the following:
> 1. Above the combo boxes, there is text which identifies
which letters
> or figures from your sequence is required. For example, it
will say,
> 1, 3 and 5. Take a mental note of these. 2. I arrow down
to the first
> combo, hit enter on it, and just arrow down until the
first item is
> selected. Don't press alt down arrow. 3. Tab to the next
one and
> repeat the procedure. 4. Tab to the third one and repeat
the
> procedure.
>
> That's it.
>
>
> -----Original Message-----
> From: jaws-uk-bounce@xxxxxxxxxxxxx
> [mailto:jaws-uk-bounce@xxxxxxxxxxxxx]
> On Behalf Of Keith
> Sent: Thursday, 2 September 2010 6:33 PM
> To: Jaws Group (Jaws Send Message)
> Subject: [jaws-uk] Problems with the new Halifax on-line
banking security
>
> Hello all,
>
> Jaws 11, Windows XP Home.
>
> I use Halifax on-line banking and, until today, I've had
absolutely no
> problem in gaining admittance to my on-line account.
>
> However, as from today, I am on their new security system.
>
> It's the second page of their security that is causing
problems.
>
> There are three combo boxes, and I am being asked to enter
three
> characters
> from a memorable word I have set up.
>
> Jaws just isn't reading the combo boxes correctly.
>
> For example, Jaws is asking me for the digit corresponding
to Box 3,
> but when I open the combo box, I am in box 1.
>
> I thought I had then found a work-around, by simply
cursoring down the
> page
> until I could read the three asked for characters.
>
> However, on pressing alt+Down Arrow to enter the first
combo box, then
> entering the correct digit, tabbing to the second combo
box, and
> repeating the step for this box, and then the final one,
on pressing
> the Continue button, I am each time thrown back to the
first page of
> security.
>
> This is really maddening for me because, my wife, who uses
a mouse on
> my
> PC
> to enter in the various digits, gets in every time.
>
> So, my question, please:
>
> Do other Jaws users use the Halifax on-line banking
facility?
>
> If so, are you on this new security system?
>
> And, if so, are you experiencing these problems?
>
> I would welcome any feedback, please.
>
> Best wishes,
>
> Keith
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Date:
> 09/01/10 19:34:00
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