Hi Brian, Many thanks for your very swift reply. I'll certainly give your suggestion a try. Thanks again. Best wishes, Keith -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Brian Hartgen Sent: 02 September 2010 19:40 To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Re: Problems with the new Halifax on-line banking security Hi Keith What I do is the following: 1. Above the combo boxes, there is text which identifies which letters or figures from your sequence is required. For example, it will say, 1, 3 and 5. Take a mental note of these. 2. I arrow down to the first combo, hit enter on it, and just arrow down until the first item is selected. Don't press alt down arrow. 3. Tab to the next one and repeat the procedure. 4. Tab to the third one and repeat the procedure. That's it. -----Original Message----- From: jaws-uk-bounce@xxxxxxxxxxxxx [mailto:jaws-uk-bounce@xxxxxxxxxxxxx] On Behalf Of Keith Sent: Thursday, 2 September 2010 6:33 PM To: Jaws Group (Jaws Send Message) Subject: [jaws-uk] Problems with the new Halifax on-line banking security Hello all, Jaws 11, Windows XP Home. I use Halifax on-line banking and, until today, I've had absolutely no problem in gaining admittance to my on-line account. However, as from today, I am on their new security system. It's the second page of their security that is causing problems. There are three combo boxes, and I am being asked to enter three characters from a memorable word I have set up. Jaws just isn't reading the combo boxes correctly. For example, Jaws is asking me for the digit corresponding to Box 3, but when I open the combo box, I am in box 1. I thought I had then found a work-around, by simply cursoring down the page until I could read the three asked for characters. However, on pressing alt+Down Arrow to enter the first combo box, then entering the correct digit, tabbing to the second combo box, and repeating the step for this box, and then the final one, on pressing the Continue button, I am each time thrown back to the first page of security. This is really maddening for me because, my wife, who uses a mouse on my PC to enter in the various digits, gets in every time. So, my question, please: Do other Jaws users use the Halifax on-line banking facility? If so, are you on this new security system? And, if so, are you experiencing these problems? I would welcome any feedback, please. Best wishes, Keith No virus found in this outgoing message. Checked by AVG - www.avg.com Version: 9.0.851 / Virus Database: 271.1.1/3107 - Release Date: 09/01/10 19:34:00 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq No virus found in this incoming message. Checked by AVG - www.avg.com Version: 9.0.851 / Virus Database: 271.1.1/3107 - Release Date: 09/01/10 19:34:00 No virus found in this outgoing message. Checked by AVG - www.avg.com Version: 9.0.851 / Virus Database: 271.1.1/3107 - Release Date: 09/01/10 19:34:00 ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq