Jim, at least with my version of OE, the relevant item in the View menu is not Messages, but Current View - that is, the item with the submenu including "Group messages by conversation". However, thanks for the tip about right arrowing to expand a thread: that is even simpler than alt-v, x. Similarly, left arrowing to recollapse the thread is simpler than alt-v, a. John. ----- Original Message ----- From: "Jim Doherty" <j_doherty2@xxxxxxx> To: <jaws-uk@xxxxxxxxxxxxx> Sent: Tuesday, December 13, 2011 4:41 AM Subject: [jaws-uk] Re: Outlook Express query. > Hi Shirley > > You are getting collapsed and expanded because you have view by > conversation > checked in your view menu under messages. I prefer this function to be > turned on then all related messages go into one place like a folder and > all > you need to do is when you find collapsed, cursor right to expand that > folder and cursor down to find the emails that match the same subject > line. > This makes it easier to delete a batch of same subject line messages in > one > go. if you want to turn it off, go into view menu, then into messages and > cursor down until you find view messages by conversation and press the > enter key, that should put it back to normal view. > > hth > Jim > d -----Original Message----- > From: shirley clow > Sent: Monday, December 12, 2011 4:49 PM > To: jaws-uk@xxxxxxxxxxxxx > Subject: [jaws-uk] Outlook Express query. > > Hello all, > Could someone please explain to me why I am getting the words collapsed > and > expanded in my in-box. > > Many thanks, > > Shirley. > > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > > ** To leave the list, click on the immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] > ** If this link doesn't work then send a message to: > ** jaws-uk-request@xxxxxxxxxxxxx > ** and in the Subject line type > ** unsubscribe > ** For other list commands such as vacation mode, click on the > ** immediately-following link:- > ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] > ** or send a message, to > ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq > ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq