Hi Shirley You are getting collapsed and expanded because you have view by conversation checked in your view menu under messages. I prefer this function to be turned on then all related messages go into one place like a folder and all you need to do is when you find collapsed, cursor right to expand that folder and cursor down to find the emails that match the same subject line. This makes it easier to delete a batch of same subject line messages in one go. if you want to turn it off, go into view menu, then into messages and cursor down until you find view messages by conversation and press the enter key, that should put it back to normal view. hth Jim d -----Original Message----- From: shirley clow Sent: Monday, December 12, 2011 4:49 PM To: jaws-uk@xxxxxxxxxxxxx Subject: [jaws-uk] Outlook Express query. Hello all, Could someone please explain to me why I am getting the words collapsed and expanded in my in-box. Many thanks, Shirley. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq