A bank will never ask you for a PIN number ever, they already by definition have it and ask you keep it secret to protect your own security. I also cannot think of an instance where a bank would request back a working card to exchange it for another. Suspicion ought to be raised when they ask for PIN numbers and offer immediately to send around a courier for your card. However this is sometimes difficult to think out in the middle of an unsolicited call which is why it is worth taking a moment to consider how somebody might trick you into handing over information, this type of social engineering attack is becoming more common now that conventional attempts at fraud have been made more difficult. Regards. Tristram Llewellyn Sight and Sound Technology Technical Support www.sightandsound.co.uk Mail: Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx Technical: Support@xxxxxxxxxxxxxxxxxxx General - info@xxxxxxxxxxxxxxxxxxx Phone: Support line: 0845 634 7979 Sight and Sound Technology Limited is a company registered in England and Wales, with company number 1408275. Sight and Sound Technology Welton House North Wing Summerhouse Road Moulton Park Northampton NN3 6WD VAT Number - GB 860 2121 66. ** To leave the list, click on the immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** jaws-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:jaws-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** jaws-uk-request@xxxxxxxxxxxxx with the Subject:- faq