[jaws-uk] Re: Commercial Telephone System
- From: "Robin Clayden" <robin.clayden@xxxxxxxxxxxxxx>
- To: <jaws-uk@xxxxxxxxxxxxx>
- Date: Tue, 24 Feb 2015 11:36:22 -0000
Hi, No experience with Mytel or whatever but I worked a system like this a
few years ago in a college in Edinburgh. It was a pc based system, I had a
wireless earpiece and mic and the calls were handled by loads of short cuts.
Ctrl A for answer, Ctrl T to transfer, keying out extension numbers on your
numpad and entering, ctrl f to forward a call, and so on.
There were two or three frames on screen, including a directory of all your
extension numbers with names, departments etc, and if you didn't know
someone's extension off the top of your head, you could type the first few
characters of their name and you'd get a promt. Not so easy if it was James
or John somebody though.
Jaws would speak when something flashed up on screen, so when someone's
calling you internally, it will instantly read the name and extension, if
it's an outside call, it will likely say something like the channel or line
number.
Good luck, this worked pretty well for me.
Robin
-----Original Message-----
From: Veronica Whymant
Sent: Tuesday, February 24, 2015 10:17 AM
To: jaws-uk@xxxxxxxxxxxxx
Subject: [jaws-uk] Commercial Telephone System
Hello,
I was at a job interview last Friday for a position as a telephonist.
The company uses the software package called either Mytel or Mitel. I
only heard the name and, on googling it, both spellings appear. I have
not had any luck trying to establish its compatibility with JAWS and I
was wondering if anyone had any knowledge of this system? From what I
could gather, the telephone calls come up on a computer screen and there
are two bars at the bottom of the screen to indicate which line it is
coming in on (external or internal I suppose). A list of calls also
appears somewhere on the screen and members of the company get priority
so even if they were third on the list, they have to be answered first.
I am afraid I don't know much more about how it works. The company have
no experience of employing a blind person so they couldn't help either.
They are meant to be contacting their IT people and I said I would do my
own research. Thus any help would be greatly appreciated!
Thank you,
Veronica
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