Subject: [employment] FW: [Jobs] Fwd: Customer Service, St. Paul, MN
Part time Field Scheduler
Nielsen Media Research, the leader in the TV ratings business is
looking for enthusiastic and dependable individuals to play an
important role in our field office. This position contacts
households to schedule the installation, maintenance and removal of
equipment, schedules and confirms field rep visits, and handles
calls from sample households. No Selling is involved.
Must be available to work from 8:30 AM - 2:30 PM Monday - Thursday,
8:30 AM - 1:00 PM Friday, plus occasional Saturdays between 10:30 AM
and 2:30 PM. Pay rate: $10.50 per hour.
Required:
* Working knowledge of Windows
* Willingness to interact on the phone with Nielsen Media Households
* Good organization skills
*Customer service background and excellent communication skills in
order to support the day-to-day operations of the field office
HS Diploma
The Panel Relations Specialist
Will act as the voice of Nielsen, identifying new ways to improve
our relationship with sample households through collecting and
assessing household and performance data, and fostering good
household relations.
This position works out of the field office located in Saint Paul, MN.
* Primary customer service contact, addressing household concerns,
questions, and ensuring long-term and accurate usage of equipment
* Build solid, productive cooperator relationships through positive
communication
* Serve as liaison between office, Field Reps, and households
* Collect and analyze data, providing feedback to households and Field
Reps
* Conduct training and coaching for homes, post-installation
surveys, and determine number and type of resources needed for
household visits* Addresses need for additional incentive to
maintain household cooperation
* Effective use of recruitment resources and ability to present full
disclosure of participation guidelines
* Ensure efficiency of the schedule in order to achieve optimal use
of Field Associates' time
Strong customer service and human relations skills are critical, as
well as problem solving, and performance analysis abilities
* Communication proficiency using electronic, presentation,
leadership, and teamwork skills with internal departments, peers,
management, and cooperating households
* Excellent organizational skills and ability to meet deadlines
. Ability to work various hours between 8am-9pm Mon-Thu, 8am-7pm
Fri, and 2 Saturday's per month from 9am-1pm.
* MS Windows experience and word processing
College degree preferred
David Andrews and white cane Harry.
_______________________________________________
Jobs mailing list
Jobs@xxxxxxxxxx
http://www.nfbnet.org/mailman/listinfo/jobs
_______________________________________________
Acbny-l mailing list
Acbny-l@xxxxxxxxxxxxx
http://emissives.com/mailman/listinfo/acbny-l_emissives.com
