Ramy, Try alcohol on a soft cloth to clean the display. Sometimes the dot pins stick because either the pins are dirty or the holes are clogged. Write a line with all dots and clean the dots that way. Then write spaces to make them all go down. Don't rub the display hard, just wipe it. I hope that will solve the problem. If you say the pin goes down when you hit it, then it probably means it's just a little sluggish. David ----- Original Message ----- From: Ramy Moustafa To: goodfeel@xxxxxxxxxxxxx Sent: Monday, April 16, 2012 7:05 PM Subject: [goodfeel] braille lite 18, a disaster. Hi all: I have a very hard issue, a dot in my braille lite 18 go up and refuse to go down until I hit it, is there any solution to fix it? Please try to responde as quickly as u can. Cheers: Ramy Moustafa Owner and producer of Harmony recording studios skype: roma30 Facebook: moustafa.ramy@xxxxxxxxx Twitter: Ramymoustafa youtube chanael: www.youtube.com/ramymoustafasaber