Information Store service will not start if Inoculan is set to scan email
- From: "Dee" <deea@xxxxxxxx>
- To: exchangelist@xxxxxxxxxxxxx
- Date: Thu, 4 Sep 2003 13:30:17 -0600
Windows 2000 Server SP3, Exchange 2000 SP2, InoculanIT 6.0.101
Did not notice the Mail Option was not running for InoculanIT 6.0 until
yesterday. I checked the box "Enable Mail Option" and rebooted server (had
to, it wouldn't start, kept stating "Note: Mail Option is not running").
When the server came up, the following service error occurred:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7024
Date: 9/3/2003
Time: 5:22:46 AM
User: N/A
Computer: TSTA-S2
Description:
The Microsoft Exchange Information Store service terminated with
service-specific error 0.
Microsoft states
[http://support.microsoft.com/default.aspx?scid=kb;en-us;316650] the
registry setting should be set to 0 (which turns off the Inoculan Mail
Option) and then restart the service -- which worked -- but now the Virus
scanner is not scanning emails!
I have contacted Computer Associates, who is currently trying to duplicate
the problem. In the meantime, I have requested an upgrade CD to 7.0.
Does anyone have any other suggestions?
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