Hi List: If you are a registered user of either DBT or MegaDots, then you can contact our technical support at no charge. When contacting technical support you will need to have your software serial or license number. It is also helpful to know the version of your software, your operating system and all other related details. You can contact technical support via telephone or email form 9AM to 4:45 PM ET. the phone is +1 978-692-3000 email is: support@xxxxxxxxxx If you are having problems with your embosser and you are a Duxbury customer we will be happy to help you as outlined above. You may also wish to contact the manufacturer of your embosser and your local dealer you purchased your embosser from. Sincerely, Neal Kuniansky Email: Neal@xxxxxxxxxx