George, Just letting you know that my computer locking up problem is now fixed. Yay! Thanks to Don Bereta (sorry for spelling) and Caryn Navy for their very prompt response to my IT folks at work. It turned out to be a problem with the scripts that I wasn't aware of. Without administrator rights, I didn't get prompted with the error message about the scripts, but once our people logged on, they were able to quickly follow the instructions from Caryn and the problem is now fixed. Thanks, all, and thanks Duxbury for your great customer care. Jean _____ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Jean Menzies Sent: Saturday, September 13, 2008 12:01 PM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: computer locking up No problem George, At home I'm pretty sure we have XP Sp3 with no problems. I am assuming the same at work because they are diligent about Windows updates, etc. But I can't vouch for that without asking on Monday. The Alva display is connected through USB. Do you know if any Windows tweaks, performance boosters, or add-ons might cause a problem? There are items in the installed programs list that I am not familiar with, and some of them look like Power Toys to me. I know some of those have been documented as causing Jaws problems for users in certain situations, but I don't know specifics. And at this point I wouldn't want to suggest removing "tweaks" without due reason. Jean _____ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: Saturday, September 13, 2008 11:20 AM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: computer locking up Hi Jean, Do you happen to know what Service Pack of Windows XP you have installed on each machine? I can't be 100% certain, but there have been some reports of XP SP3 causing a few problems. In fact, I'm currently trying to troubleshoot a problem with serial communications, and assume this is how you might have Alva connected. Sorry to be asking so many questions, but de-bugging such issues can be a long haul. George. From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Jean Menzies Sent: 13 September 2008 16:06 To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: computer locking up Hi George, I believe it's the whole computer that freezes. These are the key combos I've tried: Jaws stops talking, whatever is on the braille display stays up, alt-tab doesn't work, alt-F4 doesn't work, alt-control-delete doesn't work. I can't seem to do anything, and then have to push the power button to reboot the PC. Jean _____ From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of George Bell Sent: Saturday, September 13, 2008 4:38 AM To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] Re: computer locking up Hi Jean, Does the whole computer freeze up, or just the DBT application? My first port of call would be the Application section of the Event Viewer, but that's perhaps a rather technical area, unless you have a local system administrator who could help. I've some ideas after that, but again a system administrator's help would be required. George. From: duxuser-bounce@xxxxxxxxxxxxx [mailto:duxuser-bounce@xxxxxxxxxxxxx] On Behalf Of Jean Menzies Sent: 13 September 2008 00:38 To: duxuser@xxxxxxxxxxxxx Subject: [duxuser] computer locking up At work I have DBT 10.7 and Jaws 7 Professional, running on an XP Pro operating system. Everytime I open or create a file and translate to a DXB file, and then use alt-9 to have Jaws read the cursor position, the computer freezes. There is also an Alva braille display hooked up. At home I have various versions of Jaws standard and XP Home. I've tried to duplicate the same scenario with Jaws 7, 8 and 9 using DBT 10.7 but everything works fine here. This at least tells me that it should work at work. Can anyone suggest how to troubleshoot this problem? Thanks. Jean