Hi Paul, Sorry if the first part here is a shade technical, but it's essential to understand what and where to find things. Perhaps a series of seemingly dumb question on my part, but is your Index printer actually connected via it's network (RJ45) connexion? If so, can you also then tell me where it is connected? Is it connected directly to your system's network card, or is it connected elsewhere? Is it working at the moment? Do know what steps you took to get it installed and working? And finally, what operating are you using; and if the embosser is not connected to your system, what operating system controls it? The reason I ask all this is because there are two ways in which the Index Version 3 embossers can get their IP addresses. The first way is that you or your supplier gives the embosser a Static, or fixed, IP address, for example 192.168.1.10. The embosser then keeps this address until such time as it is manually changed. I spare you how for now. The second way is that the embosser calls for a "Dynamically Allocated" IP address from a Server. This address can change from time to time depending on the configuration of the Server, Active Directory and such like. Pressing the Help key on the embosser should result in a print out of the current settings, including any IP address. However, be aware that even if an IP address is printed out, it will not be valid if connected Serial or Parallel. I'll let you draw breath before going any further. All the best, George Bell. Hi, Can anyone tell me how to identify the IP address of the Index braille printer please. Note that I am not good at Braille, I came into it late in life so touch isn't as good as people on this list would have. However I can learn so if someone can explain to me what steps I need to locate this address it would be good. Perhaps there is a way I can ping it or something to check that its being seen on the network. Many thanks, Paul.