[duxuser] Re: Fw: embossing problem
- From: "Steve Dresser" <s.dresser@xxxxxxxxxxx>
- To: <duxuser@xxxxxxxxxxxxx>
- Date: Sun, 18 Nov 2012 11:46:55 -0500
Douglas,
I doubt your problem is with Duxbury, since handshaking is controlled by either
the printer driver or a setting in your embosser. Try resetting the Juliet to
factory defaults and see ifs the problem is cured.
Steve
----- Original Message -----
From: Douglas Richard Dexheimer
To: duxuser@xxxxxxxxxxxxx ; Enabling Technologies Customer Support
Sent: Saturday, November 17, 2012 23:48
Subject: [duxuser] Fw: embossing problem
I suddenly experienced a new problem (see below): Duxbury doesn't seem to
give a "hand shake" to my Juliet embosser anymore, although the embosser itself
works with test patterns in the service menus. I asked a guy who works at the
facility where I live (on Sunday and Monday evenings), to investigate the
situation, and try another embosser I have, to see whether the problem lies
with the embosser or with Duxbury. I'm using DBT 10.7; I can't afford
upgrades. I was able to emboss files without fail until tonight, when that
function suddenly stopped. Anyone else had this issue, where the embosser
works with test patterns and menus, but doesn't respond to commands given from
Word or Duxbury? See more details below. I hope switching to my other
embosser will indeed provide a solution. Thanks for your insights.
Douglas Richard Dexheimer
Chief of Braille Productions
Born-Again Productions
The Friedman Place, Apt.308
5527 N. Maplewood Ave.
Chicago, IL 60625
773-901-7306
cell 913-244-0612
drichardd@xxxxxxxxxxxxx
Douglas Richard Dexheimer
Chief of Braille Productions
Born-Again Productions
The Friedman Place, Apt.308
5527 N. Maplewood Ave.
Chicago, IL 60625
773-901-7306
cell 913-244-0612
drichardd@xxxxxxxxxxxxx
----- Original Message -----
From: Douglas Richard Dexheimer
To: Paul Kushiner
Sent: Saturday, November 17, 2012 10:34 PM
Subject: embossing problem
Tonight I started to notice a problem when trying to emboss a file using
Duxbury and my Juliet embosser. Whenever I type the emboss command on my
computer, the file emboss dialog immediately goes away and the main window
returns, and the embosser remains dormant and unresponsive. I tried reloading
paper, resetting the embosser, changing or verifying embosser setup from the
Duxbury file, etc., but to no avail.
I went through a user guide and tried out some print tests, and the embosser
brailled out the selected tests or patterns found in service menu
selections--dot patterns, graphics, etc. The embosser itself works with those
functions, but it has suddenly stopped responding to a command given from the
Duxbury file.
I wonder if sometime you can stop by and see what's going on with the
embosser when I try to emboss a document from DBT, or maybe switch me over to
another embosser I have, to see if the problem is with the embosser. If the
other embosser works, then the one that's currently plugged in has a
malfunction. If the one we try doesn't work either, then there's a problem
with the Duxbury software or something. I look forward to your help ASAP.
Thanks.
Douglas Richard Dexheimer
Chief of Braille Productions
Born-Again Productions
The Friedman Place, Apt.308
5527 N. Maplewood Ave.
Chicago, IL 60625
773-901-7306
cell 913-244-0612
drichardd@xxxxxxxxxxxxx
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