[duxuser] Re: Error Message when opening DBT11.1
- From: David Holladay <david@xxxxxxxxxx>
- To: duxuser@xxxxxxxxxxxxx
- Date: Sun, 11 Nov 2012 07:49:04 -0400
To Dani (and to everyone):
This is a forum for Duxbury users. Some staff does monitor and jump in now
and then, but remember this is a forum of enthusiatic persons who are using
Duxbury DBT.
There is a team art Duxbury Systems who can help you with DBT activation
problems. You can get their help by sending an e-mail to activation@xxxxxxxxxx
You will also need to give your DBT license number so this issue can be
tracked down.
Knowing what I know about DBT, I suspect that I know why you are getting
this message.
So please resend your e-mail with the Single user license numver and the
computer name to activation@xxxxxxxxxx
-- David Holladay
Duxbury Systems
At 02:18 AM 11/11/2012, you wrote:
Hi, Everyone.
When I tried opening DBT11.1 today, I got the following message:
"Activation is now required: Error 0x80041004
Single-user license #****
[Computer name] ****"
I tried reactivating and got:
"The Web Server encountered a miscellaneous error. The error message
appears below.
Error message:
SFAIL_DUPLICATE_LOCATION"
DBT11.1 was only installed and activated on this computer.
My husband was doing maintenance last night and needed to update the
computer bios before installing a program for school. Could the update of
the bios have caused DBT to be deactivated? What should I do to prevent
deactivations in future?
Thanks,
Dani
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