Hello All,
I wanted to know if anyone here had some input on the following issue.
For a long time, now, I've felt that Roland's product has been
deteriorating. In my opinion, it has actually become atrocious dealing
with them. It's a real pain trying to get through to them via phone:
you usually have to wait at least a half hour before anyone decides
to, or is able to, answer. I'm tempted to believe that they do this
intentionally to discourage customers from calling and to keep
communication mainly through emails. This was "ok" for a while, but
recently, even their email support has become very unhelpful. I
emailed them questions about a product, and they responded with some
links I can check out. I can tell you that answering my 2 questions
directly would have been less typing for them than the message they
sent me. Since I am a big fan of Roland products, I want to know if
there's anywhere I can make a case about how bad their support has
become? Thanks for any feedback.
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