Oh waw that isn't good.
----- Original Message -----
From: "Omar Binno" <omarbinno@xxxxxxxxx>
To: <ddots-l@xxxxxxxxxxxxx>
Sent: Tuesday, October 13, 2015 5:37 PM
Subject: [ddots-l] Re: issues with roland product support
Hi Greg, 5 years ago, I'd have agreed with you. Their product support
was great. In the last 2 years, though, it has deterioted badly. It's
difficult to get through via phone, and the guys who respond to you
through emails have only general knowledge of the products.
On 10/13/15, Greg Steel <steelgreg509@xxxxxxxxx> wrote:
Hey Omar I have never had any problems with their phone support. They havePLEASE READ THIS FOOTER AT LEAST ONCE!
always helped guide me through the menus of my grooveboxes and my xv-3080
moduel and they told me exactly the button pushes that I needed to do a
certain task that I was trying to do. It has ben a while since I have
called them. I think like 5 years or something.
----- Original Message -----
From: "Omar Binno" <omarbinno@xxxxxxxxx>
To: "ddots-l" <ddots-l@xxxxxxxxxxxxx>
Sent: Tuesday, October 13, 2015 8:47 AM
Subject: [ddots-l] issues with roland product support
Hello All,
I wanted to know if anyone here had some input on the following issue.
For a long time, now, I've felt that Roland's product has been
deteriorating. In my opinion, it has actually become atrocious dealing
with them. It's a real pain trying to get through to them via phone:
you usually have to wait at least a half hour before anyone decides
to, or is able to, answer. I'm tempted to believe that they do this
intentionally to discourage customers from calling and to keep
communication mainly through emails. This was "ok" for a while, but
recently, even their email support has become very unhelpful. I
emailed them questions about a product, and they responded with some
links I can check out. I can tell you that answering my 2 questions
directly would have been less typing for them than the message they
sent me. Since I am a big fan of Roland products, I want to know if
there's anywhere I can make a case about how bad their support has
become? Thanks for any feedback.
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