If they already had the email account on the phone before enabling 2FA, may
want to try removing the account and adding it back again. We use Microsoft
Authenticator and don’t have any issues (usually) with setting it up on the
phone. The issue for us is usually the app password for Outlook.
From: cpageeks-bounce@xxxxxxxxxxxxx <cpageeks-bounce@xxxxxxxxxxxxx> On Behalf
Of Merkel, Frank
Sent: Tuesday, August 9, 2022 9:28 AM
To: CPAGeeks@xxxxxxxxxxxxx
Subject: [CPAGeeks] O365 2FA
Has anybody had issues with enabling O365 2FA. I have a lot of issues setting
it up for existing users, for example: O365 no problems setting it up on a
desktop but the phones keep saying invalid password. Is everyone using the
“Microsoft Authenticator” or just “Text”. Any Tips & Tricks would be
appreciated.
Thank you all 😊
Frank E. Merkel
Supervisor of IT Services
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