Do you also use the Local Routing Queue with Document Access?
Since we moved from Document OP to Document Axcess we've had to rely on the
quirkiness of the Local Routing Queue to process our scanned files (with
routing slip) into Document. While it works most of the time, the Local
Routing Queue (LRQ) design is far from ideal and CCH support has ZERO
recommendations on a best practice for consistent routing. You can read about
CCH's KB on Files are not correctly routing to CCH Axcess™
Document<https://support.cch.com/kb/solution/sw31966?q=WKArticleType__kav>
My issues with LRQ are:
1. LRQ doesn't run as a service, it's an executable that needs to be
launched and running for the routing to take place. It also occasionally stops
routing although the application is still running, it then needs to be closed
and relaunched to resume routing files.
2. Document Axcess also needs to be installed and LOGGED IN as a licensed
Document user on the same server where LRQ is running. Each time Document
Axcess gets updated, you need to update the client on that server and re-login.
With the last weekend's release of Document Axcess, you now need to enter the
two-factor pin that is sent to the email address of the account that you use to
log into Document on the LRQ server. Same issue as LRQ, without any
notification of an error you occasionally need to relaunch and re-log into
Document Axcess to resume routing. Too bad you can't authenticate with a
token, cookie or other automated process...
We are currently in Azure with Netgain (awesome support and performance btw)
but we had these same issues when we were on-prem with Document Axcess as well.
Previously, routing to Document OP was by far more reliable and required much
less intervention.
Can anyone who uses LRQ with Document Axcess shed some light and/or a
configuration that works consistently?
Thanks,
Herman Lau
JHS CPAs, LLP
135 Town and Country Dr.
Danville, CA 94526
(925) 820-1821 ext. 255
(925) 820-8266 fax
Visit us online at www.jhs.com<blocked::http://www.jhs.com/>
Send me large and/or sensitive files
here<http://www.jhs.com/client-file-uploads>.
From: CPAGeeks@xxxxxxxxxxxxxxx [mailto:CPAGeeks@xxxxxxxxxxxxxxx] On Behalf Of ;
Michael Butler
Sent: Wednesday, November 07, 2018 2:54 PM
To: CPAGeeks@xxxxxxxxxxxxxxx
Subject: [CPAGeeks] CCH Axcess performance observations during the most recent
update last weekend/Monday
CCH Axcess performance observations during the most recent update last weekend.
Last Saturday night/Sunday morning, CCH released a new version of CCH Axcess.
It updated all modules/components (we happen to be using all of them). They
also enabled two factor authentication.
We notified our users ahead of time and suggested they launch CCH Axcess on
Sunday and get the updates so they could hit the ground running on Monday AM
(and utilize home bandwidth to do this 😉). Some took that advice, many didn’t.
Anyway, Monday AM I noticed a considerable slow down from I’d say approx.
8AM-11AM Pacific Time as everyone seemed to be updating CCH Axcess clients
during that window, bogging things down to crawl/very slow. At one point the
client I was working on received a ‘cannot connect to update server’ error or
something along those lines and had to restart the updates from scratch. I knew
our bandwidth was OK, as I tested it and it was fine, so I know CCH got bogged
down quite a bit. Out of approx. 100 CCH Axcess clients, I had to touch maybe
4-5 manually that were hung for whatever reason and restart them. Sometimes if
Office/Adobe processes are running, it will hang because it can’t update the
associated plugins. Anyway, all and all I would say it was ‘acceptable’ and not
too bad. We didn’t notice any real performance issues once people actually got
logged in, just the update process got a bit bogged down Monday AM FWIW.
Michael Butler
Director of IT
[cid:image002.png@01D359BF.B487CA60]<http://www.kbfcpa.com/>
400 Spectrum Center Drive, Suite 250
Irvine, CA 92618
Office: (949) 529-3900
Direct: (949) 529-3915
Mobile: (714) 914-7257
Fax: (949) 529-3979
Email: mbutler@xxxxxxxxxx<mailto:mbutler@xxxxxxxxxx>
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