CCH Axcess performance observations during the most recent update last weekend.
Last Saturday night/Sunday morning, CCH released a new version of CCH Axcess.
It updated all modules/components (we happen to be using all of them). They
also enabled two factor authentication.
We notified our users ahead of time and suggested they launch CCH Axcess on
Sunday and get the updates so they could hit the ground running on Monday AM
(and utilize home bandwidth to do this 😉). Some took that advice, many didn’t.
Anyway, Monday AM I noticed a considerable slow down from I’d say approx.
8AM-11AM Pacific Time as everyone seemed to be updating CCH Axcess clients
during that window, bogging things down to crawl/very slow. At one point the
client I was working on received a ‘cannot connect to update server’ error or
something along those lines and had to restart the updates from scratch. I knew
our bandwidth was OK, as I tested it and it was fine, so I know CCH got bogged
down quite a bit. Out of approx. 100 CCH Axcess clients, I had to touch maybe
4-5 manually that were hung for whatever reason and restart them. Sometimes if
Office/Adobe processes are running, it will hang because it can’t update the
associated plugins. Anyway, all and all I would say it was ‘acceptable’ and not
too bad. We didn’t notice any real performance issues once people actually got
logged in, just the update process got a bit bogged down Monday AM FWIW.
Michael Butler
Director of IT
[cid:image002.png@01D359BF.B487CA60]<http://www.kbfcpa.com/>
400 Spectrum Center Drive, Suite 250
Irvine, CA 92618
Office: (949) 529-3900
Direct: (949) 529-3915
Mobile: (714) 914-7257
Fax: (949) 529-3979
Email: mbutler@xxxxxxxxxx<mailto:mbutler@xxxxxxxxxx>
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