[CPAGeeks] Re: CCH Axcess Install

From: "Merkel, Frank" <fmerkel@xxxxxxxxxx>
To: "cpageeks@xxxxxxxxxxxxx" <cpageeks@xxxxxxxxxxxxx>
Date: Mon, 1 Aug 2022 17:41:42 +0000

So far that is the only fix for "Correspondence Manager" issues , including
uninstalling and reinstalling O365 as well. CCH says that it is Microsoft's
problem. Another one that gets me, PD Flyer will only work with  Adobe
32bit......Talk about old technology

Frank E. Merkel
Supervisor of IT Services
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From: cpageeks-bounce@xxxxxxxxxxxxx <cpageeks-bounce@xxxxxxxxxxxxx> On Behalf
Of Michael Butler
Sent: Monday, August 1, 2022 1:33 PM
To: cpageeks@xxxxxxxxxxxxx
Subject: [CPAGeeks] Re: CCH Axcess Install

Spending the AM dealing with more absurd CCH Axcess update/uninstall/reinstall
issues.

[cid:image025.png@01D8A5AC.6C0CDD50]
Michael Butler
Director - Information Technology
KBF CPAs LLP

Irvine, California, USA
Direct: 949.529.3915
Cell: 714.914.7257
Email: mbutler@xxxxxxxxxx<mailto:mbutler@xxxxxxxxxx>

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From: Michael Butler
Sent: Friday, July 29, 2022 10:22 AM
To: cpageeks@xxxxxxxxxxxxx<mailto:cpageeks@xxxxxxxxxxxxx>
Subject: RE: CCH Axcess Install

Really tired of the CCH Axcess 'IT overhead' which is unlike anything I've ever
seen in my career with a vendor. Every update there is a significant percentage
of people that require manual intervention to uninstall/reinstall CCH Axcess,
and they are essentially dead in the water and can't work so you have to drop
whatever you're doing and prioritize those. As the Firm scales up the problem
just gets bigger and requires more IT resources. They have another CCH Axcess
update scheduled for this weekend to address some issues from the last update,
so we have back to back updates 2 weeks in a row. Fortunately, it's just the
'CCH Axcess Common' component instead of all of them, so hopefully this one
won't be so bad. Their software development/QA/QC/testing is substandard IMO. I
understand these are complex systems with a lot of moving parts, but we're also
paying a lot of money to deal with a lot of overhead. The older I get, the less
tolerance I have for mediocrity.

There are other frustrations here with Axcess from users/operations/partners
and we're likely to drop Axcess entirely and move in another direction when our
contract expires in 1 year, but I don't relish the idea of another data
migration, which we all know is a massive undertaking and there is always
fallout from those migrations.

[cid:image025.png@01D8A5AC.6C0CDD50]
Michael Butler
Director - Information Technology
KBF CPAs LLP

Irvine, California, USA
Direct: 949.529.3915
Cell: 714.914.7257
Email: mbutler@xxxxxxxxxx<mailto:mbutler@xxxxxxxxxx>

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From: cpageeks-bounce@xxxxxxxxxxxxx<mailto:cpageeks-bounce@xxxxxxxxxxxxx>
<cpageeks-bounce@xxxxxxxxxxxxx<mailto:cpageeks-bounce@xxxxxxxxxxxxx>> On Behalf
Of Jeff Roark
Sent: Thursday, July 28, 2022 2:28 PM
To: cpageeks@xxxxxxxxxxxxx<mailto:cpageeks@xxxxxxxxxxxxx>
Subject: [External] [CPAGeeks] Re: CCH Axcess Install

I haven't done many new installs lately. I created silent installers some time
ago and then typically let the applications / users update themselves when new
releases are available.

Jeff Roark
IT Administrator
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From: cpageeks-bounce@xxxxxxxxxxxxx<mailto:cpageeks-bounce@xxxxxxxxxxxxx>
<cpageeks-bounce@xxxxxxxxxxxxx<mailto:cpageeks-bounce@xxxxxxxxxxxxx>> On Behalf
Of Dusty Frey
Sent: Thursday, July 28, 2022 4:17 PM
To: cpageeks@xxxxxxxxxxxxx<mailto:cpageeks@xxxxxxxxxxxxx>
Subject: [CPAGeeks] CCH Axcess Install

Has anyone else noticed CCH Axcess Tax and DataScan won't install from the CCH
Install and Update Manager? Gets to like 30% and stays there. If you uncheck
Tax and DataScan everything else installs fine. I've been using the silent
installers for Tax/DataScan, but curious if anyone else is seeing this..been
going on for a few months now

Dusty Frey
Director of Technology Services

HBL CPAs, P.C.
5470 E Broadway Blvd
Tucson, AZ 85711
P: 520.886.3181
F: 520.885.3699

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References:
- [CPAGeeks] Re: CCH Axcess Install
  - From: Michael Butler

Other related posts:

» [CPAGeeks] CCH Axcess Install- Dusty Frey
» [CPAGeeks] Re: CCH Axcess Install- Jeff Roark
» [CPAGeeks] Re: CCH Axcess Install- Michael Butler
» [CPAGeeks] Re: CCH Axcess Install- JON LUKE HARVEY
» [CPAGeeks] Re: CCH Axcess Install- Michael Butler
» [CPAGeeks] Re: CCH Axcess Install- Jeff Roark
» [CPAGeeks] Re: CCH Axcess Install- Michael W. Chesnutt
» [CPAGeeks] Re: CCH Axcess Install- Michael Butler
» [CPAGeeks] Re: CCH Axcess Install - Merkel, Frank
» [CPAGeeks] Re: CCH Axcess Install- Danny Stumpf
» [CPAGeeks] Re: CCH Axcess Install- Merkel, Frank
» [CPAGeeks] Re: CCH Axcess Install- Jen Bogart, CPA
» [CPAGeeks] Re: CCH Axcess Install- Jeff Roark