In a message dated 9/12/2009 12:48:56 P.M. Eastern Daylight Time, charlesrbuchanan@xxxxxxxxx writes: That is strange that it only allows for 2gb of ram. But it does sound like a hardware issue. ☹ btw, is both xp and vista on this laptop? Ok..the ram issue is with my XPS desktop computer, running Windows XP, 32 bit. The issue with my laptop is also an XPS, but it was with my network dropping off all the time..and ZA was the culprit. That problem is solved. Jackie