[bookshare-discuss] Re: registration problem

  • From: Monica Willyard <rhyami@xxxxxxxxx>
  • To: bookshare-discuss@xxxxxxxxxxxxx
  • Date: Mon, 03 Sep 2007 14:53:53 -0400

Hello, Dronvor. I'm sorry that you've run into trouble with registering for Bookshare. I wonder if something is wrong with the Bookshare website. You may find it helpful to send email directly to support@xxxxxxxxxxxxx . Their office is probably closed until Tuesday because of Labor Day. John Glass provides customer support for Bookshare and is a truly helpful person. He can get things straightened out for you pretty quickly. I think Robert mentioned that applying for Bookshare is a 3-step process. First you fill out a registration form, then Bookshare verifies your disability, and finally you pay for your subscription and have full access to the website. It usually takes a week or two to verify your disability if you use NLS to verify it. If you use a doctor or other qualified professional, you can fax or mail the form to Bookshare. I hope some of this information is helpful to you. Take care, and have a nice Labor Day.


Monica Willyard


Dronvor wrote:
Greetings all!
/I tried the links on the page to contact some one but haven't heard back so far.

Friday morning I tried to join Bookshare but I kept getting page not found all the way through the registration process and kept having to go back a page to re-enter info. /

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