[bookport] Re: guarantee / warrantee
- From: Dorothea Martin <dotty-martin@xxxxxxxxxxx>
- To: bookport@xxxxxxxxxxxxx
- Date: Mon, 28 Jun 2004 18:42:09 -0400
Hello, Pamela,
So far, very good. For the rest, we can wait for two weeks.
Dotty Martin
At 11:06 AM 6/28/04 -0400, you wrote:
>Dotty:
>
>In most cases, we are able to correct problems through Firmware and =
>Software updates. In the beginning, we asked this question and were told =
>that there aren't as many moving parts in the unit, and wouldn't require =
>as many repairs. I fully understand your concerns and do agree that we =
>should have had a one-year warranty with this product. I'm not totally =
>sure why we didn't do that, although I suspect it may have been a =
>contractual thing, but I don't know. APH is a nonprofit company, and =
>therefore does not make money on repairs. Unfortunately, that person who =
>can best answer your questions is out of the office for the next two =
>weeks. I will have to get back to you on the full reasoning behind it.=20
>
>Pamela
>
>
>>>> dotty-martin@xxxxxxxxxxx 06/28/04 11:15AM >>>
>Hello, Pamela,
>Your terse reply of just "No." begs the question: Isn't the Book Port
>built to last longer than 90 days?=20
>We are talking about the American Printing House here, not a start-up
>one-man, hand-to-mouth company set up by a guy with a good idea but with
>precious little capital. Certainly the need to get some cash flowing back
>into the company through repair fees is not uppermost in the minds of the
>people at APH who decided to have a 90-day warranty. We don't expect the
>proverbial "bargain" from APH. The competition is lowering the price to
>undersell you. We expect to pay a slightly higher price for a better
>product that was not brought to market too early because of cash flow
>problems as so many things for the blind are. But we need a decent
>warranty, even if we have to pay for it.
>Daveed Mandel wrote: Shouldn't the warranty be at least one year on
>hardware products? I believe she's right. $400 is a fair amout of money =
>for
>anyone to spend on a product, and at that price we want to protect our
>investment, even if we have to pay a little more money to do so.
>Dotty Martin
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