[bookport] Re: guarantee / warrantee
- From: Dorothea Martin <dotty-martin@xxxxxxxxxxx>
- To: bookport@xxxxxxxxxxxxx
- Date: Mon, 28 Jun 2004 11:17:37 -0400
Hello, Daveed,
I would have expected a one-year warranty from APH also. I checked the
competition, and the Book Courier only has a 90-day warranty; well, that's
to be expected. We would want better from APH, at least an extended
warranty option for purchase, just as Sony gives.
Actually, this is one of my biggest concerns with special equipment for the
blind. If I buy a computer from one of the main brands, I get a one-year
warranty with the possibility of buying an extension. If I buy a computer
built for the blind, there is no extension.
Even credit cards give 90-day protection against damage, loss, theft.
Dotty Martin
At 05:20 AM 6/28/04 -0700, you wrote:
>Shouldn't the warranty be at least one year on hardware products?
>Thanks.
>--Daveed--
>
>
>On Mon, 28 Jun 2004, PAMELA RADER wrote:
>
>> Jacques:
>>
>> There is a 90-day warranty with the Book Port. After that, the Repair
Fees =
>> start at $65. We do not hav an Extended Warranty.=20
>>
>>
>>
>>
>> Pamela Rader, TECHNICAL SUPPORT
>> American Printing House For The Blind
>> 1839 Frankfort Ave.
>> Louisville, KY 40206
>>
>> PHONE: 1-800-223-1839, Ext. 307
>>
>>
>>>>> jacques.bosch@xxxxxxx 06/28/04 01:27AM >>>
>> With what guarantee / warrantee does the BP come standard? Are there
>> extended warrantee options?
>>
>> Thanx
>> Jacques
>>
>>
>>
>>
>
>
>
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