[bookport] Re: Warranty
- From: "LARRY SKUTCHAN" <lskutchan@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 25 Apr 2005 11:04:59 -0400
The software and firmware updates will be free to everyone with a Book
Port. No new hardware designs will be covered by any warranty.
>>> granthardy@xxxxxxxxx Friday, April 22, 2005 10:12:17 PM >>>
I'm not currently experiencing difficulties. I was just wondering when
my
warranty expires. I received my book port last month through an
organization as a pilot project. So I'm not sure when the unit was
actually
purchased. And I want to find out whether the new hardware update will
be
covered by a warranty.
Grant
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of PAMELA RADER
Sent: April 22, 2005 5:52 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Warranty
Grant:
What problem are you having with your unit? Before you send your unit
back, is there something we can assist you with? Since you are a Beta
tester, we need to be sure any problems you're having isn't related to
the firmware, rather than your unit. In addition to that, oftentimes,
there are things we can do to try to solve problems. We don't want you
to have to be without your unit, unless it is necessary.
Pamela
>>> granthardy@xxxxxxxxx 04/21/05 09:36PM >>>
Hello,
How can I check if my unit's still on warranty?
Grant
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