[bookport] Re: Warranty
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Tue, 26 Apr 2005 08:24:11 -0400
No. It's not extended, but if you had paperwork to reflect when you
received it, then we would start your warranty from that date, rather
than the date we sold it to the other company. So if they bought it in
Jan. of 04, the warranty would expire in Jan. of 05. But if they
provided paperwork showing they issued it to you in Feb. of 05, then we
would honor it until Feb. of 06. Sometimes, it's difficult to get the
agency to provide that information, depending on how well their records
are kept. And, remember, as Larry pointed out previously, the warranty
covers the unit itself, not firmware. Most of the time, when things go
wrong, there are things we can do to keep you from having to send the
unit in. Often, problems are corrected in an update.
>>> granthardy@xxxxxxxxx 04/25/05 08:28PM >>>
So you're saying the warranty could be extended?
Grant
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of PAMELA RADER
Sent: April 25, 2005 6:01 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Warranty
Grant:
The warranty period is one year of the "Date Of Purchase," regardless
of the Firmware update versions. Since you received this unit from
another organization, the waranty would start from the date they
purchased it. If they gave it to you a month ago, then you may want to
contact them and get written paperwork from them, stating when they
provided you with your unit, so the warranty can be changed to reflect
you as the user, and the date will be changed. This is a good idea,
because they may have had it for quite some time, before they gave it
to
you. Then, if you do have to send it in, you'll have the necessary
documentation.
Pamela
>>> granthardy@xxxxxxxxx 04/22/05 10:12PM >>>
I'm not currently experiencing difficulties. I was just wondering
when
my
warranty expires. I received my book port last month through an
organization as a pilot project. So I'm not sure when the unit was
actually
purchased. And I want to find out whether the new hardware update
will
be
covered by a warranty.
Grant
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of PAMELA RADER
Sent: April 22, 2005 5:52 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Warranty
Grant:
What problem are you having with your unit? Before you send your unit
back, is there something we can assist you with? Since you are a Beta
tester, we need to be sure any problems you're having isn't related to
the firmware, rather than your unit. In addition to that, oftentimes,
there are things we can do to try to solve problems. We don't want you
to have to be without your unit, unless it is necessary.
Pamela
>>> granthardy@xxxxxxxxx 04/21/05 09:36PM >>>
Hello,
How can I check if my unit's still on warranty?
Grant
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