[bookport] Re: Warranty
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 25 Apr 2005 09:00:49 -0400
Grant:
The warranty period is one year of the "Date Of Purchase," regardless
of the Firmware update versions. Since you received this unit from
another organization, the waranty would start from the date they
purchased it. If they gave it to you a month ago, then you may want to
contact them and get written paperwork from them, stating when they
provided you with your unit, so the warranty can be changed to reflect
you as the user, and the date will be changed. This is a good idea,
because they may have had it for quite some time, before they gave it to
you. Then, if you do have to send it in, you'll have the necessary
documentation.
Pamela
>>> granthardy@xxxxxxxxx 04/22/05 10:12PM >>>
I'm not currently experiencing difficulties. I was just wondering when
my
warranty expires. I received my book port last month through an
organization as a pilot project. So I'm not sure when the unit was
actually
purchased. And I want to find out whether the new hardware update will
be
covered by a warranty.
Grant
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx]On Behalf Of PAMELA RADER
Sent: April 22, 2005 5:52 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Warranty
Grant:
What problem are you having with your unit? Before you send your unit
back, is there something we can assist you with? Since you are a Beta
tester, we need to be sure any problems you're having isn't related to
the firmware, rather than your unit. In addition to that, oftentimes,
there are things we can do to try to solve problems. We don't want you
to have to be without your unit, unless it is necessary.
Pamela
>>> granthardy@xxxxxxxxx 04/21/05 09:36PM >>>
Hello,
How can I check if my unit's still on warranty?
Grant
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