[bookport] Re: Stabilizing the headphones
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 11 Apr 2005 14:24:51 -0400
Kaari:
There is a one-year warranty with the Book Port. Once it is out of
warranty, the repair cost is $65. Please send your unit back to the
attention of the "Repair Department," and indicate how you wish to pay
for it--you can include a check or money order with your unit, or you
may indicate in your note, whether you want to use Visa, MasterCard or
Discover. It is best not to include the credit card number in the box,
but rather give contact information and the person in the Repair
Department will contact you further. If it is easier, you may write me
offlist and I will be glad to relay the information to the person in
charge.
Please remember to include your name and address, and a brief
description of the problem you are having, so they'll know where to
look.
Thank you.
Sincerely,
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> kparrish@xxxxxxxxxxxxxxx 04/11/05 01:28PM >>>
Thanks for the recommendation for repairing my BP. I wasn't sure this
could
even be fixed. I'm sorry I ran into trouble too, and I guess I'm just
being
whiny, but it seems unfair that the headphone connection in a $10 tape
player has lasted at least 6 years, while the BP, living in the same
pocket
of the same sweater, has gotten wobbly and unreliable after 14 months.
I know APH has always used high quality parts, and that leads into
what
I originally asked. It seems odd that with all the attention to
quality
parts, it seems like no attention was given to keeping the headphone
jack
from sideways stresses that cause trouble.
And, by the way, I have always used the right-angled style plug.I
like
it better and I'd hoped it would avoid this problem.
Sigh. So who do I contact for repairs?
Kaari
----- Original Message -----
From: "ROB MEREDITH" <rmeredith@xxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Monday, April 11, 2005 6:26 AM
Subject: [bookport] Re: Stabilizing the headphones
> Kaari:
>
> We made the headphone jack in this unit with the highest quality
parts
> we could find. The Road Runner had a lot of trouble in this area,
and
> while we have had a few problems, the Book Ports Headphone jack seems
to
> be serving people well.
>
> I am sorry you had this problem, and I strongly recommend repair
over
> replacement; it should be much cheaper. In the future, you may want
to
> find either headphones with a right-angle plug, or purchase a
> right-angle adapter for your existing headphones. This should relieve
a
> lot of the stress on the jack.
>
> Rob Meredith
>
> >>> kparrish@xxxxxxxxxxxxxxx 04/09/05 03:23AM >>>
> Okay, another suggestion for future models. Can the headphones, when
> installed in their headphone jack, be stabilized so that when the BP
> is
> clipped on a belt and you move and bend, the headphone connection
> doesn't
> get stressed? I had a Walkman once that had sort of a short wall on
> either
> side of the headphone jack, so when they were plugged in, the
headphone
> to
> Walkman connection couldn't be damaged if you bumped it.
> Mine has gotten damaged. A week after the warranty ran out (of
> course)
> the sound went to mono only, after a couple days of having to be
> adjusted
> just perfectly or else. My husband diagnosed a loosening BP to
> headphone
> connection. I ended up putting a mono-to-stereo adapter in the
> headphone
> jack, and it at least sounds normal, but it sticks out farther, and
as
> the
> weeks have passed, it too is loosening up and skips words when
things
> aren't
> lined up just so. I can foresee the end coming, and it's
> heartbreaking.
> Either I'm going to have to live without it for awhile and pay
to
> have
> it fixed, if it even can be fixed, or I'm going to have to replace
the
> unit.
> That's awfully hard to swallow on a unit that's only 14 months old,
as
> much
> as it cost in the first place.
> So my point is, if the BP is being advertised as something that
> will
> become your constant pocket companion (which it is), could some
thought
> be
> given to making it a little more resistant to damage due to the
user's
> normal movement?
> Thanks lots.
> Kaari
>
>
>
>
>
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