Hello Jacques: You can download the file: www.aph.org/tech/bpx_setup.exe Be sure the batteries are fresh, because if they die during the installation, you will have additional problems. Please let me know if you need additional assistance. Sincerely, Pamela Rader APH Product Support From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Jacques Bosch Sent: Monday, December 17, 2012 11:45 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Firmware 1.2 won't update on original bookport Hi there. Yes it is being recognized by the PC. And I did format the card and also tried more than 1 card. A direct link would be much appretiated. Thank you much. Jacques On Mon, Dec 17, 2012 at 4:08 PM, Pamela Rader <prader@xxxxxxx<mailto:prader@xxxxxxx>> wrote: Please check to be sure the unit is being recognized by the PC. You will be able to tell by looking at the bp status in the Book Transfer. Also, you may want to try reformatting the Compact Flash card or try a different card. If it still cannot be updated, please let me know and I'll see if the file is still up on the server and I will supply you with the direct link and instructions.