[bookport] Re: Bookport only playing in one side of headphones
- From: "Neal Ewers" <neal.ewers@xxxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Tue, 17 Jan 2006 10:36:28 -0600
It could be your head phone cord. Have you checked this with either
speakers or another set of head phones? It would be a pity to send the
unit back if it were the headphones that are defective. Of course,
another way to narrow this down is to use the head phones in another
device. If the same problem does not exist, then it is probably the
bookport.
Neal
-----Original Message-----
From: bookport-bounce@xxxxxxxxxxxxx
[mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of PAMELA RADER
Sent: Tuesday, January 17, 2006 8:42 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Bookport only playing in one side of headphones
River:
If you are having problems with a head phone jack, re-installing the
software and/or firmware (which you cannot do firmware) will not help
you with this. So, you'll probably want to send it back for repair.
If the unit is older than a year, there is a flat fee of $65 to repair
it.
You do not need an RMA, but you will need to send it back to the
attention of the repair department. If it is out of warranty, they will
need to collect payment first.
You can call the Repair Dept and speak to them about that.
Sincerely,
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> river.forest@xxxxxxxxxxxxx 01/16/06 05:55PM >>>
Thanks Sandy. I have just discovered that if I jiggle the earphone's
jack around, I can get the bookport to play out of both sides. It looks
like it is the bookport itself, darn it.
I reformatted my CF card and will go ahead and reinstall the software
just
in case, but it is not looking good.
River
River.Forest@xxxxxxxxxxxxx
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