[bookport] Re: Book Port not recognized on work computer
- From: "Chris G" <chrisg@xxxxxxxxxxxxxxxx>
- To: bookport@xxxxxxxxxxxxx
- Date: Mon, 21 Jun 2004 10:56:52 -0400
this is happening to me on my desktop at home, but it works flawlessly on=
my laptop and dsktop at work.
*********** REPLY SEPARATOR ***********
On 6/21/2004 at 9:14 AM Robert Carter wrote:
>Hi All,
>
>I had to uninstall and reinstall the transfer software last week. I
>installed it from scratch and then updated it with the latest beta. I am
>suspecting that the book port is not being recognized probably because of
>a
>conflict with a network drive. I see the information in the manual about
>reassigning drive letters in xp but don't know how to determine which
>drive
>letter is in conflict. When I plug in the book port, I hear the windows
>sound indicating that a usb device has been connected. The book port
>transfer software does not start. If I start the software manually, it
>says
>book port not connected. How is the best way to troubleshoot this? The
>book
>port is connecting just fine on my home computer so I am sure that it is
>something specific to this work machine.
>
>Thanks,
>
>Robert Carter
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