Hi All, I had to uninstall and reinstall the transfer software last week. I installed it from scratch and then updated it with the latest beta. I am suspecting that the book port is not being recognized probably because of a conflict with a network drive. I see the information in the manual about reassigning drive letters in xp but don't know how to determine which drive letter is in conflict. When I plug in the book port, I hear the windows sound indicating that a usb device has been connected. The book port transfer software does not start. If I start the software manually, it says book port not connected. How is the best way to troubleshoot this? The book port is connecting just fine on my home computer so I am sure that it is something specific to this work machine. Thanks, Robert Carter