[bookport] Re: Book Port not recognized on work computer
- From: Robert Carter <r-carter@xxxxxxx>
- To: bookport@xxxxxxxxxxxxx
- Date: Mon, 21 Jun 2004 09:29:19 -0500
Hi,
Thanks. I was able to change the drive letter and resolve the conflict with
no problem.
Robert Carter
At 09:26 AM 6/21/2004, you wrote:
>Robert:
>
>This is a very difficult problem for most users to solve, because drive =
>letter assignment does not work as it should in Windows when a network is =
>in use.
>
>Be sure your Book Port is connected before you enter the disk manager. =
>When you get into the logical disk manager for your local drives, you will =
>see a list of all removable and non-removable drives. You will know which =
>drive letter is conflicting, because you will see a drive with the same =
>letter as one of your network drives. When you find this drive, right-click=
> it, and change its drive letter. Book Port Transfer should start =
>immediately after changing the drive letter.
>
>Rob Meredith
>
> >>> r-carter@xxxxxxx 06/21/04 10:14AM >>>
>Hi All,
>
>I had to uninstall and reinstall the transfer software last week. I=20
>installed it from scratch and then updated it with the latest beta. I =
>am=20
>suspecting that the book port is not being recognized probably because of =
>a=20
>conflict with a network drive. I see the information in the manual =
>about=20
>reassigning drive letters in xp but don't know how to determine which =
>drive=20
>letter is in conflict. When I plug in the book port, I hear the windows=20
>sound indicating that a usb device has been connected. The book port=20
>transfer software does not start. If I start the software manually, it =
>says=20
>book port not connected. How is the best way to troubleshoot this? The =
>book=20
>port is connecting just fine on my home computer so I am sure that it =
>is=20
>something specific to this work machine.
>
>Thanks,
>
>Robert Carter
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