Hi, I am still unable to get my BP working. It still gives same message of 'application missing' no matter what I try. I have tried to re-format both the cards I have used in it. Is it possible to send for someone to look at it? If so, could you please advise the address to mail to. As previously mentioned, I live in Sydney, Australia so will be sending by mail. Best regards Donna Donna Purcell Volunteer Resources Manager Cancer Council NSW 153 Dowling Street WOOLLOOMOOLOO NSW 2011 T: 02 9334 1724 M: 0414 666 022 F: 02 9358 1452 E: donnaw@xxxxxxxxxxxx ________________________________ From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Pamela Rader Sent: Tuesday, 23 February 2010 12:20 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Application missing prompt on bookport Hello: Did you try it with another flash card? You may need to use a card reader to clean off that card. I might be able to fix it, but I'd hate for you to have to send it back just for that. The other thing is if I can't fix it, we are no longer repairing Book Ports. However, I think trying another card or sending it back to me would work. Try another card. If that doesn't work, please write me offlist and we'll see what we can do. Pamela From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Donna Purcell Sent: Sunday, February 21, 2010 6:14 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Application missing prompt on bookport Hello Pamela I have now tried the solution you suggested but it is not working still. I live in Sydney, Australia. Is there somewhere local I am able to send it for repair or should I send it back to you. If so, could I please obtain address to send it to for a service or quote to see what is the problem. many thanks Donna ________________________________ From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Pamela Rader Sent: Wednesday, 10 February 2010 12:20 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Application missing prompt on bookport Hello Donna: This can sometimes happen if your batteries are too weak to finish the firmware update, or if the root of the flash card is too full, which I suspect is the case with your Book Port. So, you will need to use another card to do the update and then reformat that card, if you have a card reader. Here are the steps to get the update installed and get your Book Port back up and running: 1. Try plugging in the Book Port to the PC, wait about 10 seconds and disconnect the plug from the Book Port. Be sure to listen with the headphones or speakers to see if it talks and updates. If it does, it'll take about a minute or so to update. If it doesn't update, go onto the next step. 2. Download the file: www.aph.org/tech/bpx_setup.exe Connect the Book Port and run the file you downloaded. 3. The computer will prompt you when to disconnect. Once you disconnect, do not press any keys or re-connect to the PC, until the update has finished. If you have any problems doing any of this, or if you have any questions, please let me know via email or by phone and I'll be happy to assist you further. Sincerely, Pamela Rader APH Product Support Specialist From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Donna Purcell Sent: Monday, February 08, 2010 5:03 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Application missing prompt on bookport Dear List I had not used my book port for some time and when commencing to download some documents to it yesterday, received a prompt to update. As Iwas a couple of updates behind, I selected yes and was then told it was successful. I was then prompted to disconnect my BP from the computer so the files could update on the BP. I did this. Now, regardless of which key I press, I get the message "application missing" I have tried re-set, but this does not work, only resulting in same message. I have tried removing the batteries, removing the flash card and trying another oe, but nothing seems to work. Has anyone had this problem before and is there something I can do before I contact American Printing House for the Blind to see if I can send to them for servicing. Any help greatly appreciated. Donna Purcell