[bookport] Re: Application missing prompt on bookport
- From: Donna Purcell <donnaw@xxxxxxxxxxxx>
- To: "bookport@xxxxxxxxxxxxx" <bookport@xxxxxxxxxxxxx>
- Date: Mon, 22 Feb 2010 10:14:23 +1100
Hello Pamela
I have now tried the solution you suggested but it is not working still.
I live in Sydney, Australia. Is there somewhere local I am able to send it for
repair or should I send it back to you. If so, could I please obtain address
to send it to for a service or quote to see what is the problem.
many thanks
Donna
________________________________
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On
Behalf Of Pamela Rader
Sent: Wednesday, 10 February 2010 12:20 AM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Re: Application missing prompt on bookport
Hello Donna:
This can sometimes happen if your batteries are too weak to finish the firmware
update, or if the root of the flash card is too full, which I suspect is the
case with your Book Port. So, you will need to use another card to do the
update and then reformat that card, if you have a card reader. Here are the
steps to get the update installed and get your Book Port back up and running:
1. Try plugging in the Book Port to the PC, wait about 10 seconds and
disconnect the plug from the Book Port. Be sure to listen with the headphones
or speakers to see if it talks and updates. If it does, it'll take about a
minute or so to update. If it doesn't update, go onto the next step.
2. Download the file:
www.aph.org/tech/bpx_setup.exe
Connect the Book Port and run the file you downloaded.
3. The computer will prompt you when to disconnect. Once you disconnect, do
not press any keys or re-connect to the PC, until the update has finished.
If you have any problems doing any of this, or if you have any questions,
please let me know via email or by phone and I'll be happy to assist you
further.
Sincerely,
Pamela Rader
APH Product Support Specialist
From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On
Behalf Of Donna Purcell
Sent: Monday, February 08, 2010 5:03 PM
To: bookport@xxxxxxxxxxxxx
Subject: [bookport] Application missing prompt on bookport
Dear List
I had not used my book port for some time and when commencing to download some
documents to it yesterday, received a prompt to update. As Iwas a couple of
updates behind, I selected yes and was then told it was successful.
I was then prompted to disconnect my BP from the computer so the files could
update on the BP. I did this.
Now, regardless of which key I press, I get the message "application missing"
I have tried re-set, but this does not work, only resulting in same message.
I have tried removing the batteries, removing the flash card and trying another
oe, but nothing seems to work.
Has anyone had this problem before and is there something I can do before I
contact American Printing House for the Blind to see if I can send to them for
servicing.
Any help greatly appreciated.
Donna Purcell
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