Thanks so much. I will try this and hopefully it will overcome the problem. If not, I will contact you again by email. I am located in Sydney Australia. Best regards Donna ________________________________ From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Pamela Rader Sent: Wednesday, 10 February 2010 12:20 AM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Re: Application missing prompt on bookport Hello Donna: This can sometimes happen if your batteries are too weak to finish the firmware update, or if the root of the flash card is too full, which I suspect is the case with your Book Port. So, you will need to use another card to do the update and then reformat that card, if you have a card reader. Here are the steps to get the update installed and get your Book Port back up and running: 1. Try plugging in the Book Port to the PC, wait about 10 seconds and disconnect the plug from the Book Port. Be sure to listen with the headphones or speakers to see if it talks and updates. If it does, it'll take about a minute or so to update. If it doesn't update, go onto the next step. 2. Download the file: www.aph.org/tech/bpx_setup.exe Connect the Book Port and run the file you downloaded. 3. The computer will prompt you when to disconnect. Once you disconnect, do not press any keys or re-connect to the PC, until the update has finished. If you have any problems doing any of this, or if you have any questions, please let me know via email or by phone and I'll be happy to assist you further. Sincerely, Pamela Rader APH Product Support Specialist From: bookport-bounce@xxxxxxxxxxxxx [mailto:bookport-bounce@xxxxxxxxxxxxx] On Behalf Of Donna Purcell Sent: Monday, February 08, 2010 5:03 PM To: bookport@xxxxxxxxxxxxx Subject: [bookport] Application missing prompt on bookport Dear List I had not used my book port for some time and when commencing to download some documents to it yesterday, received a prompt to update. As Iwas a couple of updates behind, I selected yes and was then told it was successful. I was then prompted to disconnect my BP from the computer so the files could update on the BP. I did this. Now, regardless of which key I press, I get the message "application missing" I have tried re-set, but this does not work, only resulting in same message. I have tried removing the batteries, removing the flash card and trying another oe, but nothing seems to work. Has anyone had this problem before and is there something I can do before I contact American Printing House for the Blind to see if I can send to them for servicing. Any help greatly appreciated. Donna Purcell