Hi Listers, I am using Windows XP Home, JAWS version 5.10, and have the Norton Internet Security 2004 products installed. I have downloaded the latest version of the transfer tool but whenever I select the check for updates option from the help menu, my Norton Internet Security firewall obviously jumps in to ask me if I want to allow the program to access the internet. Unfortunately, when this happens for some reason JAWS is completely frozen and I am unable to deal with the firewall dialogue. When I was on a dial up connection, I used to turn my firewall off temporarily to perform the update. However I don't really feel safe doing this now that I am on broadband. Is anyone elst using a similar set-up and if so, how do you get round it other than disabling your firewall or avoiding performing these updates until you have someone sighted on hand to help you? I should point out that I've never had a problem dealing with the Norton firewall other than when it is asking about the BC transfer tool or, for some strange reason, JAWS' own authorisation program. Any chance of some kind of fix for this? All the best, Andrew Roberts