[bksvol-discuss] Re: where to write
- From: "siss52" <siss52@xxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Sun, 03 Jun 2007 15:18:52 -0500
Hi Cindy,
The last question I had about a book was answered by Jennifer Sutton, who
told me she is in charge of book approvals from the admin queue. She asked
me to use the
volunteer@xxxxxxxxxxxxx
link the next time I had a question aboout a book so that the staff would
see it. John Gllass is in charge of customer service. I have never used
the above mentioned link, hoowever, so have no idea of how long it takes for
the staff to see it. I would probably be inclined to address it directly to
Jennifer at her benetech address if it needed immediate attention, as Jim's
concern does if he is to get the credits for his subscription renewal.
Hope this helps,
Sue S.
----- Original Message -----
From: "Grandma Cindy" <popularplace@xxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Sunday, June 03, 2007 2:20 PM
Subject: [bksvol-discuss] where to write
O.K. There seems to be a distinction that I wasn't
aware of before and am still not quite sure of waht to
do when.
I went back and looked again, and under Support I
found the address of support@xxxxxxxxxxxxx, to be used
for technical support. I assume that means questions
that have to do with problems submitting or uploading?
I think I used that address to write about the
misspelling of an author's name which resulted in a
book being in the wrong place, and the problem was
corrected. Now I wonder if I wrote to the wonrg place
or if that kind of question is also considered
technical support.
I think, Jim, the volunteer@xxxxxxxxxxxxx would be the
right address for you to use--and I hope I gave it to
you before without the s at the end of volunteer
because I had it wrong on my list. :-(
Cindy
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