Lissi, insert mode should be your default. I usually only use the over type mode like if I am sending the same letter to a different person, then I use overtype to just type over the name and address. Overtype gets tricky though, as you learned, so if I were not able to see my screen, I probably would not use it. Jamie in Michigan Currently Reading - Needled to Death by Maggie Sefton Get $10 off at Buy.com when you use Google Checkout for the first time! Over 2 million items to choose from.