[bksvol-discuss] Re: trouble downloading a book

  • From: "Peninnah Fleischer" <peggyfleischer@xxxxxxxxxxxxx>
  • To: <bksvol-discuss@xxxxxxxxxxxxx>
  • Date: Wed, 9 May 2007 14:34:59 -0400

How interesting. I never thought of the extra characters. What a strange thing. Thanks.


Peninnah Fleischer

Now the God of hope fill you with all joy and peace in believing, that ye may abound in hope, through the power of the Holy Ghost.

Romans 15:13

----- Original Message ----- From: "Carrie Karnos" <ckarnos@xxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>; "John Glass" <john.g@xxxxxxxxxxxx>
Sent: Wednesday, May 09, 2007 1:01 PM
Subject: [bksvol-discuss] Re: trouble downloading a book


Hi Peninnah,

I just talked to John Glass, and he said that people who use Internet Explorer 7 are having trouble downloading certain books, that IE 6 has no problem with. It appears (and this is just a guess) that books with special characters are the problem. (The Children of Hurin title has 3 special characters in it, a caret and two accents.) John is going to tell Bookshare Engineering immediately, so they can determine if this is actually the problem or not. If it is indeed the problem, I'm not sure when it will be fixed, seeing how Engineering will have to come up with a workaround. They can tell Microsoft that there's a problem with IE 7 but who knows how long it'll take them to fix it.

Anyway, just thought you'd want to know that Bookshare is working on the problem.

 Carrie

Peninnah Fleischer <peggyfleischer@xxxxxxxxxxxxx> wrote:
 I still can't download it. I still get the "page not found" error.

Peninnah Fleischer

Now the God of hope fill you with all joy and peace in believing, that ye
may abound in hope, through the power of the Holy Ghost.

Romans 15:13

----- Original Message ----- From: "John Glass"
To:
Sent: Tuesday, May 08, 2007 3:30 PM
Subject: [bksvol-discuss] Re: trouble downloading a book


Hi,

I just downloaded this book too without any trouble.

Please try downloading it again.




John Glass
Customer Support Manager, Bookshare

Benetech
480 S. California Ave., Suite 201
Palo Alto, CA 94306-1609 USA
Phone: +1 650 644-3403
Fax: +1 650 475-1066

john.g@xxxxxxxxxxxx

www.benetech.org

The Benetech Initiative - Technology Serving Humanity
A Nonprofit Organization

-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Reese
Sent: Tuesday, May 08, 2007 11:28 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] Re: trouble downloading a book

You might want to give it another try, though, because I just now
downloaded the book. Maybe they fixed it recently.

Evan

----- Original Message -----
From: "Peninnah Fleischer"

To:
Sent: Tuesday, May 08, 2007 11:18 AM
Subject: [bksvol-discuss] Re: trouble downloading a book


Thanks, I'll send a message then. I just wanted to make sure it wasn't
Peninnah error.

Peninnah Fleischer

Now the God of hope fill you with all joy and peace in believing, that ye
may abound in hope, through the power of the Holy Ghost.

Romans 15:13

----- Original Message ----- From: "Carrie Karnos"
To:
Sent: Tuesday, May 08, 2007 12:22 PM
Subject: [bksvol-discuss] Re: trouble downloading a book


Hi Peninnah,

I tried downloading both formats and got the 'page not found' error for
both. I think an email to Bookshare support would be a very good idea.

Carrie

Peninnah Fleischer
wrote:
Hello everyone,

I tried to download this book from the new books page and got a page not
found error. Would someone else please try this before I contact
support?

Narn i chîn Húrin : The Tale of the Children of Húrin by
Christopher Tolkien (Editor),
J. R. R. Tolkien


Thanks.


Peninnah Fleischer

Now the God of hope fill you with all joy and peace in believing, that
ye
may abound in hope, through the power of the Holy Ghost.

Romans 15:13

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  Hi Peninnah,

 I tried downloading
both
formats and got the 'page not found' error for both.  I think an
email to Bookshare support would be a very good idea.


 Carrie

Peninnah Fleischer
<peggyfleischer@xxxxxxxxxxxxx> wrote:
class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT:
#1010ff 2px solid">Hello everyone,

I tried to download this book
from the new books page and got a page not
found error. Would
someone
else please try this before I contact support?

Narn i chîn Húrin
:
The Tale of the Children of Húrin by
Christopher Tolkien
(Editor),
J. R. R. Tolkien


Thanks.


Peninnah
Fleischer

Now the God of hope fill you with all joy and peace in
believing, that ye
may abound in hope, through the power of the Holy
Ghost.

Romans 15:13

To unsubscribe from this list send a
blank Email
to
bksvol-discuss-request@xxxxxxxxxxxxx
put the word 'unsubscribe'
by itself in the subject line. To get a list of available commands, put
the word 'help' by itself in the subject
line.





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Toolbar.
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Check outnew cars at Yahoo! Autos.
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<div>Hi Peninnah,</div> <div>&nbsp;</div> <div>I just talked to John Glass, and he said that people who use Internet Explorer 7 are having trouble downloading certain books, that IE 6 has no problem with.&nbsp; It appears (and this is just a guess) that books with special characters are the problem.&nbsp; (The Children of Hurin title has 3 special characters in it, a caret and two accents.)&nbsp;John is going to tell Bookshare Engineering&nbsp;immediately, so they can determine if this is actually the problem or not.&nbsp; If it is indeed the problem, I'm not sure when it will be fixed, seeing how&nbsp;Engineering will have to come up with a workaround. They can tell Microsoft that there's a problem with IE 7 but who knows how long it'll take them to fix it.</div> <div>&nbsp;</div> <div>Anyway, just thought you'd want to know that&nbsp;Bookshare is&nbsp;working on the problem.</div> <div>&nbsp;</div> <div>Carrie<BR><BR><B><I>Peninnah Fleischer &lt;peggyfleischer@xxxxxxxxxxxxx&gt;</I></B> wrote:</div> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">I still can't download it. I still get the "page not found" error.<BR><BR>Peninnah Fleischer<BR><BR>Now the God of hope fill you with all joy and peace in believing, that ye <BR>may abound in hope, through the power of the Holy Ghost.<BR><BR>Romans 15:13<BR><BR>----- Original Message ----- <BR>From: "John Glass" <JOHN.G@xxxxxxxxxxxx><BR>To: <BKSVOL-DISCUSS@xxxxxxxxxxxxx><BR>Sent: Tuesday, May 08, 2007 3:30 PM<BR>Subject: [bksvol-discuss] Re: trouble downloading a book<BR><BR><BR>&gt; Hi,<BR>&gt;<BR>&gt; I just downloaded this book too without any trouble.<BR>&gt;<BR>&gt; Please try downloading it again.<BR>&gt;<BR>&gt;<BR>&gt;<BR>&gt;<BR>&gt; John Glass<BR>&gt; Customer Support Manager, Bookshare<BR>&gt;<BR>&gt; Benetech<BR>&gt; 480 S. California Ave., Suite 201<BR>&gt; Palo Alto, CA 94306-1609 USA<BR>&gt; Phone: +1 650 644-3403<BR>&gt; Fax: +1 650 475-1066<BR>&gt;<BR>&gt; john.g@xxxxxxxxxxxx<BR>&gt;<BR>&gt; www.benetech.org<BR>&gt;<BR>&gt; The Benetech Initiative - Technology Serving Humanity<BR>&gt; A Nonprofit Organization<BR>&gt;<BR>&gt; -----Original Message-----<BR>&gt; From: bksvol-discuss-bounce@xxxxxxxxxxxxx <BR>&gt; [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Reese<BR>&gt; Sent: Tuesday, May 08, 2007 11:28 AM<BR>&gt; To: bksvol-discuss@xxxxxxxxxxxxx<BR>&gt; Subject: [bksvol-discuss] Re: trouble downloading a book<BR>&gt;<BR>&gt; You might want to give it another try, though, because I just now <BR>&gt; downloaded the book. Maybe they fixed it recently.<BR>&gt;<BR>&gt; Evan<BR>&gt;<BR>&gt; ----- Original Message -----<BR>&gt; From: "Peninnah Fleischer" <PEGGYFLEISCHER@xxxxxxxxxxxxx><BR>&gt; To: <BKSVOL-DISCUSS@xxxxxxxxxxxxx><BR>&gt; Sent: Tuesday, May 08, 2007 11:18 AM<BR>&gt; Subject: [bksvol-discuss] Re: trouble downloading a book<BR>&gt;<BR>&gt;<BR>&gt;&gt; Thanks, I'll send a message then. I just wanted to make sure it wasn't<BR>&gt;&gt; Peninnah error.<BR>&gt;&gt;<BR>&gt;&gt; Peninnah Fleischer<BR>&gt;&gt;<BR>&gt;&gt; Now the God of hope fill you with all joy and peace in believing, that ye<BR>&gt;&gt; may abound in hope, through the power of the Holy Ghost.<BR>&gt;&gt;<BR>&gt;&gt; Romans 15:13<BR>&gt;&gt;<BR>&gt;&gt; ----- Original Message ----- <BR>&gt;&gt; From: "Carrie Karnos" <CKARNOS@xxxxxxxxx><BR>&gt;&gt; To: <BKSVOL-DISCUSS@xxxxxxxxxxxxx><BR>&gt;&gt; Sent: Tuesday, May 08, 2007 12:22 PM<BR>&gt;&gt; Subject: [bksvol-discuss] Re: trouble downloading a book<BR>&gt;&gt;<BR>&gt;&gt;<BR>&gt;&gt;&gt; Hi Peninnah,<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; I tried downloading both formats and got the 'page not found' error for<BR>&gt;&gt;&gt; both. I think an email to Bookshare support would be a very good idea.<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; Carrie<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; Peninnah Fleischer <PEGGYFLEISCHER@xxxxxxxxxxxxx>wrote:<BR>&gt;&gt;&gt; Hello everyone,<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; I tried to download this book from the new books page and got a page not<BR>&gt;&gt;&gt; found error. Would someone else please try this before I contact <BR>&gt;&gt;&gt; support?<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; Narn i chîn Húrin : The Tale of the Children of Húrin by<BR>&gt;&gt;&gt; Christopher Tolkien (Editor),<BR>&gt;&gt;&gt; J. R. R. Tolkien<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; Thanks.<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; Peninnah Fleischer<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; Now the God of hope fill you with all joy and peace in believing, that <BR>&gt;&gt;&gt; ye<BR>&gt;&gt;&gt; may abound in hope, through the power of the Holy Ghost.<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; Romans 15:13<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; To unsubscribe from this list send a blank Email to<BR>&gt;&gt;&gt; bksvol-discuss-request@xxxxxxxxxxxxx<BR>&gt;&gt;&gt; put the word 'unsubscribe' by itself in the subject line. To get a list<BR>&gt;&gt;&gt; of available commands, put the word 'help' by itself in the subject <BR>&gt;&gt;&gt; line.<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; ---------------------------------<BR>&gt;&gt;&gt; It's here! Your new message!<BR>&gt;&gt;&gt; Get new email alerts with the free Yahoo! Toolbar.<BR>&gt;&gt;&gt; --0-316427269-1178641326=:65429<BR>&gt;&gt;&gt; Content-Type: text/html; charset=iso-8859-1<BR>&gt;&gt;&gt; Content-Transfer-Encoding: 8bit<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; <DIV>Hi Peninnah,</DIV> <DIV>&nbsp;</DIV> <DIV>I tried downloading <BR>&gt;&gt;&gt; both<BR>&gt;&gt;&gt; formats and got the 'page not found' error for both.&nbsp; I think an<BR>&gt;&gt;&gt; email to Bookshare support would be a very good idea.</DIV><BR>&gt;&gt;&gt; <DIV>&nbsp;</DIV> <DIV>Carrie<BR><BR><B><I>Peninnah Fleischer<BR>&gt;&gt;&gt; &lt;peggyfleischer@xxxxxxxxxxxxx&gt;</I></B> wrote:</DIV><BLOCKQUOTE<BR>&gt;&gt;&gt; class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT:<BR>&gt;&gt;&gt; #1010ff 2px solid"&gt;Hello everyone,<BR><BR>I tried to download this book<BR>&gt;&gt;&gt; from the new books page and got a page not <BR>found error. Would <BR>&gt;&gt;&gt; someone<BR>&gt;&gt;&gt; else please try this before I contact support?<BR><BR>Narn i chîn Húrin <BR>&gt;&gt;&gt; :<BR>&gt;&gt;&gt; The Tale of the Children of Húrin by<BR>Christopher Tolkien<BR>&gt;&gt;&gt; (Editor),<BR>J. R. R. Tolkien<BR><BR><BR>Thanks.<BR><BR><BR>Peninnah<BR>&gt;&gt;&gt; Fleischer<BR><BR>Now the God of hope fill you with all joy and peace in<BR>&gt;&gt;&gt; believing, that ye <BR>may abound in hope, through the power of the Holy<BR>&gt;&gt;&gt; Ghost.<BR><BR>Romans 15:13<BR><BR>To unsubscribe from this list send a<BR>&gt;&gt;&gt; blank Email<BR>&gt;&gt;&gt; to<BR>bksvol-discuss-request@xxxxxxxxxxxxx<BR>put the word 'unsubscribe'<BR>&gt;&gt;&gt; by itself in the subject line. To get a list of available commands, put<BR>&gt;&gt;&gt; the word 'help' by itself in the subject<BR>&gt;&gt;&gt; line.<BR><BR></BLOCKQUOTE><BR> <div><BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt; <HR SIZE=1> It's here! Your new message!<BR>Get<BR>&gt;&gt;&gt; <A<BR>&gt;&gt;&gt; href="http://us.rd.yahoo.com/evt=49938/*http://tools.search.yahoo.com/toolbar/features/mail/"&gt;<BR>&gt;&gt;&gt; new email alerts</A> with the free <A href="http://us.f305.mail.yahoo.com/ym/%3Cbr%3E%3E%3E%3E%20http://us.rd.yahoo.com/evt=49938/*http://tools.search.yahoo.com/toolbar/features/mail/";>Yahoo!<BR>&gt;&gt;&gt; Toolbar.</A><BR>&gt;&gt;&gt; --0-316427269-1178641326=:65429--<BR>&gt;&gt;&gt; To unsubscribe from this list send a blank Email to<BR>&gt;&gt;&gt; bksvol-discuss-request@xxxxxxxxxxxxx<BR>&gt;&gt;&gt; put the word 'unsubscribe' by itself in the subject line. To get a list<BR>&gt;&gt;&gt; of available commands, put the word 'help' by itself in the subject <BR>&gt;&gt;&gt; line.<BR>&gt;&gt;&gt;<BR>&gt;&gt;&gt;<BR>&gt;&gt;<BR>&gt;&gt; To unsubscribe from this list send a blank Email to<BR>&gt;&gt; bksvol-discuss-request@xxxxxxxxxxxxx<BR>&gt;&gt; put the word 'unsubscribe' by itself in the subject line. To get a list<BR>&gt;&gt; of available commands, put the word 'help' by itself in the subject line.<BR>&gt;&gt;<BR>&gt;&gt;<BR>&gt;&gt;<BR>&gt;<BR>&gt; To unsubscribe from this list send a blank Email to<BR>&gt; bksvol-discuss-request@xxxxxxxxxxxxx<BR>&gt; put the word 'unsubscribe' by itself in the subject line. To get a list <BR>&gt; of available commands, put the word 'help' by itself in the subject line.<BR>&gt;<BR>&gt; To unsubscribe from this list send a blank Email to<BR>&gt; bksvol-discuss-request@xxxxxxxxxxxxx<BR>&gt; put the word 'unsubscribe' by itself in the subject line. To get a list <BR>&gt; of available commands, put the word 'help' by itself in the subject line.<BR>&gt; <BR><BR>To unsubscribe from this list send a blank Email to<BR>bksvol-discuss-request@xxxxxxxxxxxxx<BR>put the word 'unsubscribe' by itself in the subject line. To get a list of available commands, put the word 'help' by itself in the subject line.<BR><BR> <BLOCKQUOTE></BLOCKQUOTE><BR><p>&#32;



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