Thanks for the feedback, Lisa and Shannon. With the sentences I originally sent, Shannon's reader read them properly but Lisa's Jaws read everything as apostrophes. Here are the sentences two different ways. "I'm" and "grandfather's" should read as apostrophes. There should be a single quote before"Vivian" and after "outside." #1 uses the regular key on my keyboard, the one udner the double-quote mark. Number 2 uses that for the apostrophe and the combination of keystrokes for the single quote. Please let me know which is better for you. If the latter is better for most of you, I'll start using that. Cindy (1) This is " . . . So I?m not terribly concerned for you. My grandfather?s got real senility, okay? Last week he said to me, ?Vivian put the popcorn outside.? . . . (2) " . . . So I?m not terribly concerned for you. My grandfather?s got real senility, okay? Last week he said to me, ?Vivian put the popcorn outside.? . . . __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com