Hi, Kim here. You can reset the BrailleNote. There are different ways of doing that, but I prefer to take out any cards from their slots to be on the safe side. I hit the reset button if the Braille display has frozen and nothing is moving. After I hit the reset button and the BrailleNote returns to the main menu, I put my cards back in their slots. With regard to Amber's problem, have you gone into the options menu and gone into Braille options? If you do so, you can change your Braille grade settings. Of course, if you've had a BrailleNote for some time, you probably know that and I don't wish to presume anything. You may already have tried to change your Braille settings without success, which is no doubt why you're asking. Is there any way I could converse with you because I could find out what you did and I might have a better idea of your situation. Of course, there is the possibility I might not know a thing. However it is, you do have my sympathy for what it's worth. I suppose calling tech support might be something to consider if all else fails. Take care and I hope that situation gets straightened out. Regards, Kim aka Ellinder. _____ From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Alyssa Sent: Thursday, June 11, 2009 2:22 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: a problem with a .rtf file Canyou do a reset on your Braillenote? With the Pac mate, I can do what is called a warm reset. I don't lose data, but it just refreshes the Pac mate's memory. When I have this problem, doing a warm reset fixes it. _____ From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Amber Wallenstein Sent: Thursday, June 11, 2009 1:22 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] a problem with a .rtf file I have figured out how to open the .rtf file on my Braille Note and text shows up now. Now my problem is I worked on the file for a while and saved it on my compact flash card. I then removed the card and did something else with that slot. when I put the card back in, I am able to see the file, and open it, but it shows up in Grade 1 Braille with computer Braille for the punctuation marks. When I open the file, I told it to review the options and told it to open it in Braille and then nothing shows up. Does anyone know what's going on? Amber Book blog: http://community.livejournal.com/book_cuddler/ I have accepted a seat in the House of Representatives, and thereby have consented to my own ruin, to your ruin, and to the ruin of our children. I give you this warning that you may prepare your mind for your fate. John Adams E-Mail: amber.wallens@xxxxxxxxx __________ NOD32 4072 (20090513) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com