Canyou do a reset on your Braillenote? With the Pac mate, I can do what is called a warm reset. I don't lose data, but it just refreshes the Pac mate's memory. When I have this problem, doing a warm reset fixes it. _____ From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Amber Wallenstein Sent: Thursday, June 11, 2009 1:22 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] a problem with a .rtf file I have figured out how to open the .rtf file on my Braille Note and text shows up now. Now my problem is I worked on the file for a while and saved it on my compact flash card. I then removed the card and did something else with that slot. when I put the card back in, I am able to see the file, and open it, but it shows up in Grade 1 Braille with computer Braille for the punctuation marks. When I open the file, I told it to review the options and told it to open it in Braille and then nothing shows up. Does anyone know what's going on? Amber Book blog: http://community.livejournal.com/book_cuddler/ I have accepted a seat in the House of Representatives, and thereby have consented to my own ruin, to your ruin, and to the ruin of our children. I give you this warning that you may prepare your mind for your fate. John Adams E-Mail: amber.wallens@xxxxxxxxx