Hi Mickey. I think it would be nice for Bookshare to ask new volunteers to join the list for a couple of weeks as they get their feet wet. I think requiring it would scare off some people who aren't comfortable taking on another stack of email. We do have some new volunteers who don't join the list but who do read the manual carefully. I'd like to see Bookshare beef up the volunteer manual and make an interactive tutorial that each volunteer, new and old, would go through once to make sure we all have the same knowledge. After all, both of the jiffy proofreaders mentioned this weekend have been volunteers for a long time. If I had a nickel for every time a long-time volunteer has sent me a message starting out with "I haven't read the manual but," I could take a Hawaiian vacation. I know one volunteer who still thinks that Bookshare subtracts credits from our account if a book is rejected. He or she posts anonymously on a message board, so I have no direct way to contact the person to set them straight. Monica Willyard "The best way to predict the future is to create it." -- Peter Drucker