Peggy; That happens sometime with me and Optibook 3600. Try going into the choose a scanner menu and releasing the TWAIN. If the box is checked then uncheck it. If the box is unchecked then check it. I usually have to play around with this many, many times and if all else fails...I just call Larry...*smile* Hopefully, this will work for you and I didn't confuse you more. Netta "Just because you are blind does not mean you lack vision"-Stevie Wonder