[bksvol-discuss] Re: Epson Issues
- From: "Sarah Van Oosterwijck" <curiousentity@xxxxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Thu, 13 Jan 2005 09:36:55 -0600
I suppose tech support already suggested running a K1000 repair with as little
as possible running in the SysTray, and with special emphasis on closing your
virus scanner prior to running the repair.
Do Epson scanners give you more than one option for scanner source in Kurzweil?
Sometimes one driver or program will work when another does not, so that is
something to check. I'm probably a lot less useful than tech support was, but
I am just suggesting things to make sure they were covered, or to trigger
someone else's memory of potential problem fixes.
If the Epson tech support people are annoying about telling you to use the
scanners software to scan don't let them get away with that lousy cop out. I
understand that they may not know anything about Kurzweil, and you can
acknowledge that you realize they can't know about every piece of software out
there, but telling you just to forget about using your own software is
unacceptable. You know that a very large number of people use Epson scanners
with Kurzweil, and the software that is provided with scanners is usually only
for scanning pictures, and if it includes OCR it is usually a cheep fairly low
quality program, and the tech support people should understand that they just
won't do. Ask them if they know of any problems similar to yours with other
OCR software such as omny page and fine reader which are part of Kurzweil.
Install the latest drivers you can find before calling them because even if
that isn't the problem, which it very well might be, they won't even help you
with anything else until you have the latest drivers. Also update Kurzweil if
you haven't already. All tech support people are hoping to get rid of you as
fast as possible, so you have to be pushy and persistent and never give them
any excuse to get rid of you before you believe they have really tried to help
you all they could. Take it from a person trained for the computer support
field, and way more experienced than I'd like to be in trying to get tech
support. :-)
Sarah Van Oosterwijck
http://home.earthlink.net/~netentity
----- Original Message -----
From: Allison
To: Volunteer List
Sent: Tuesday, January 11, 2005 9:43 PM
Subject: [bksvol-discuss] Epson Issues
Hi guys,
Could use some help here.
I just got an Epson scanner. I installed it as well as K1000 version 9.
Sounds like a good set up right? I'm good to go right? Nope. Not happening.
I've tried a lot of things including Kursweil tech support. Nothing seems to
help for long. If I get it working, it will go back to not once I reboot. No
one seems to know what's up. The scanner was installed correctly so far as I
can tell. I've checked the drivers, seemingly fine. Kursweil seems to
recognise it, or at least it is listed as the scanner under settings. However,
when I go to scan, it frreezes up Kursweil. I don't get an error message, no
dialogue box, no scan failed message, just nothing. I can't get Kursweil to
talk for anything after a scan atempt. I don't know what's on the screen, I
just know that nothing I try to type seems to have any effect, including an alt
f4. The only way I can even get K1000 to shut down is to reboot my comp. The
tech support individual at Kursweil had me delete my default settings file.
That seemed to work, for a while, until I restarted my comp that is. My
scanner seems fine because it can be run through the scanners own software
called the Epson Smart Pannel. I think it's something between Kursweil and the
scanner. I know Epsons work with Kursweil however because everyone else who
has an Epson seems to be able to get it to work.
So, what's going on? Help guys! I'm out of ideas. Anyone with any Epson
experience wanna help me out here? All tips are appreciated. I was really
excited to use all the new stuff, and suddenly I find I'm really missing my old
slow Cannon scanner and Kursweil version 8!
Thanks,
Allison.
alwaysallie@xxxxxxxxxxx
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